Twilio Inc.

Sift Science, Inc.

Thomas Schiavone

John Robert Wolthuis

Peter Shafton

Christer Fahlgren

Fred Sadaghiani

Alex Paino

Jacob Burnim

Keren Gu

Christer Jan Erik Fahlgren

A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

System and method for queuing a communication session

Systems and methods include: collecting digital event data for the digital account; using a trained machine learning model to extract account takeover (ATO) risk features from the collected digital event data; evaluating the extracted ATO risk features of the collected digital event data of the digital account against a plurality of ATO risk heuristics; identifying one or more of the plurality of ATO risk heuristics that is triggered by the extracted ATO risk features, wherein one or more of the plurality of ATO risk heuristics may be triggered if at least a subset of the extracted ATO risk features matches requirements of the one or more ATO risk heuristics; and generating an ATO risk assessment for the digital account using the one or more triggered ATO risk heuristics.

System and methods for digital account threat detection

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San Francisco, CA, United States of America

Thomas Schiavone