Hewlett-packard Development Company, L.P.

Thomas M Tripp

Rajpal Gill

Karamadai Srinivasan

George H Forman

Evan Randy Kirshenbaum

Henri Jacques Suermondt

Rosa Aurora Lozano

James L Barkley

Karamadai Srininvasan

Walter J Muta

A content sharing and collaborative computing environment is provided. In an illustrative implementation, the content sharing and collaboration environment comprises a computing environment capable of cooperating with at least one computing application operating on a cooperating computing environment, and a content sharing computing application residing on the computing environment alone to provide access to one or more cooperating computing environments to content for sharing.

Content sharing and collaboration

A method is provided for enabling a support program to provide services using imported administrative rights on a client computer for a user without administrative rights. The method includes the operation of creating a global administrative account on a domain server for a computer network. In addition, the support program can be activated on the client computer. A further operation is creating a process with administrative rights from the support program using the global administrator account on the domain server. The support services enabled with administrative rights can then to be provided for the client computer using the process created with administrative rights.

System and method for providing support services using administrative rights on a client computer

A categorizer is trained for plural categories according to a machine-learning algorithm. The categorizer classifies cases in a set of cases into the plural categories. One or more quantification measures regarding cases in the data set are computed based on output from the categorizer, and information is provided to enable ranking of the categories based on the one or more quantification measures. Action is effected to address an issue associated with at least one of the categories based on the provided information.

Effecting action to address an issue associated with a category based on information that enables ranking of categories

An automated method, system, and computer program for troubleshooting the inability of programs installed upon two computers interconnected by wired or wireless linkages to share or manipulate sharable information includes the following steps: On a first computer, tests are performed to see if hardware or software elements on that computer and essential to sharing or manipulating sharable information is properly installed or configured and also to see if information can actually be sent between the two computers; then, if possible, testing is initiated or performed to see if hardware or software elements on the second computer essential to sharing or manipulating sharable information are also properly installed or configured; and then the results of this testing is reported.

Diagnostic method, system, and program that isolates and resolves partnership problems between a portable device and a host computer

A method and system gather information to facilitate the remote support of devices installed on a computer. For example, an exemplary method comprises first installing an information harvester and a formatter onto the computer. These are then used to identify and test the devices and to collect information about the devices and the testing. Then at least some of the collected information is formatted for display to the user and presentation to a support specialist. The formatted information is then displayed as part of a user display also having provision whereby a user may enter additional comments about device problems into the user display. If a user so chooses, the user comments may be collected, then the combined formatted collected information and the collected user comments are sent to a support specialist by means of a network transport mechanism such as e-mail, TCP, or the like.

Method and system for providing information for remote device support

An integrated hardware and software monitoring system for a remote computer includes an event monitoring module loaded on the remote computer. The event monitoring module includes a hardware event detector that detects hardware events on the remote computer that may need attention, and a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof. The monitoring system also includes a data transmission system for performing a data transmission so as to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module. The monitoring system further includes a graphical user interface provided on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected.

Method and apparatus for software and hardware event monitoring and repair

A program checks for installed printers, asks the users to select printers to be tested, and then proceeds to test for communications with the printer, print spooling and driver integrity as well as the driver's appropriateness for the operating system and for language and also whether newer and more current drivers are available. A report is then presented to the user indicating the status of the printer and, if appropriate, offering the user one click installation of a repaired, more appropriate, or updated driver.

Method and apparatus for automating printer and printer driver diagnostics and repair

A method and apparatus for diagnosing and repairing hardware and software problems relating to computer peripheral devices and their software drivers. The method and apparatus enumerate the devices, identify devices having errors, detect replacement software drivers and then un-install possibly defective software drivers so that they may be replaced automatically by the operating system, run hardware tests and attempt repairs on hardware devices.

Method and apparatus for diagnosis and repair of computer devices and device drivers

An electronic device has a central processing unit (CPU), a display, and a memory device. The display and memory device are both coupled to the CPU. The memory device includes a data structure having a born-on-date (BOD) field and a counter field. The BOD field contains a warranty start date for the electronic device. The CPU is capable of displaying the BOD field on the display. The BOD field is updated by said CPU based on the contents of said counter field.

Growing community of inventors

El Dorado Hills, CA, United States of America

Thomas M Tripp