Convergys Information Management Group, Inc.

Netcracker Technology Solutions, Inc.

Convergys Cmg Utah Inc.

Thomas Joseph Shusta

Philip Geoffrey Claridge

Jeffrey M Miller

Ian James Clubb

Robert Walters

There is disclosed a system and method for processing requests over an architecture. The architecture may utilize logical partitioning to distribute work load across multiple logical servers in an efficient manager. The system may comprise a router, a directory, at least one logical server, and a wallet server. The router may receive a request from a consumer via the consumer's device and extract a value from the request that identifies the consumer. The router may access the directory, which may contain a map that matches consumers with logical servers, to determine which logical server to forward the request to. The router may then pass the request to the determined logical server. The logical server may process the request by utilizing both generic and network or market specific plug-in processing. If the logical server determines that it does not have the necessary resources or loans to complete a request, then it may communicate with the wallet server to obtain additional loans of wallets containing usage resource. The logical server may generate a reply to the router for audit and transaction assurance, to generate an optional acknowledgement to the system generating the external request.

Architecture for a system and method for work and revenue management

Embodiments of an invention are disclosed which provide a framework to transition and re-partition information for event processing and downstream processing.

Architecture for balancing workload

A system is disclosed for facilitating relationship-centric authorization of transactions in a manner which provides optimum scalability and availability by logically partitioning wallets in conjunction with partitioning a resource associated with a group of consumers.

System and method for revenue and authorization management

A system is disclosed for facilitating relationship-centric authorization of transactions in a manner which provides optimum scalability and availability by logically partitioning key servers in conjunction with partitioning a resource associated with a group of consumers across the set of logical servers associated therewith.

System and method for work management

A framework to transition and re-partition information for event processing and downstream processing can be used in a real time system comprising components such as a consumer server, a file control database, an event manager, an event store, and a configurable output stream. The event manager may be a process which can be enhanced through the use of tags which are inserted to provide information for various downstream systems. The configurable output stream can be defined through an application programming interface which is configured to receive a filter to be applied to the output.

There is disclosed a framework which utilizes contemporaneous assembly of processing modules, strong typing, and integrated caching to assemble processing elements from different sources robustly and minimize system failures as software modules are upgraded.

Growing community of inventors

Longwood, FL, United States of America

Thomas Joseph Shusta