Snowflake Inc.

International Business Machines Corporation

Fiberlink Communications Corporation

Thomas Herchek

Rahul Jain

Joshua Lambert

Sumeet Singh

Vineeth Narasimhan

Nitish Jha

Ryan Elliot Hope

Jatin Malik

A software upgrade to be deployed by a cloud extension agent is received by a remote network management platform, the cloud extension agent running locally on a network and initiating an outbound connection to the remote network management platform through a firewall of the network. A command is generated for the software upgrade, the command comprising an identification of a source of the software upgrade. The command is provided to the cloud extension agent, wherein providing the command causes the cloud extension agent to acquire the software upgrade from the identified source and deploy the software upgrade.

Deploying upgrades for cloud services

A cloud extension agent can be provided on a customer premise for interfacing, via an outbound secure connection, cloud based services.

Extending remote diagnosis cloud services

Fail-over in cloud services

A method of monitoring status information of devices is described. The method includes establishing a first connection to a hardware resource executing a cloud extension agent on a local network, over a wide area network external from the local network and separated by at least one firewall, using a standard internet protocol. The method further includes sending, via the first connection, a first set of instructions to manage a first set of mobile devices by one or more local servers on the local network; and receiving status information via the secure network connection, wherein the status information is from the one or more local servers on the local network associated with a plurality of devices that access the one or more local servers.

Monitoring status information of devices

A cloud extension agent can be provided on a customer premise for interfacing, via an outbound secure connection, cloud based services. The cloud extension agent can reach the cloud based services through existing firewall infrastructure, thereby providing simple, secure deployment. Furthermore, the secure connection can enable substantially real-time communication with a cloud service to provide web-based, substantially real time control or management of resources on the customer premises via the cloud extension agent.

System and method for extending cloud services into the customer premise

A first cloud extension agent that facilitates internet-based management of a first set of local computing resources of a network is provided by a remote network management platform. A first connection is established to the first cloud extension agent. A second cloud extension agent that facilitates internet-based management of a second set of local computing resources of a network is provided by the remote network management platform. A second connection is established to the second cloud extension agent. A first set of instructions is provided to the first cloud extension via the first connection and a second set of instructions is provided to the second cloud extension via the second connection.

Distributed cloud agents for managing cloud services

Systems and methods facilitate the deployment of software modules from a file server to agents on endpoints. Agents can contact a heartbeat server to receive information about a latest manifest file that identifies the software modules that should be installed on the endpoint. Agents can then determine from the manifest information whether new files need to be downloaded and automatically download them. A scripting engine can be used to allow run-time installation of modules without causing significant downtime of the endpoint. The scripting engine can utilize the agent to report back status and data from the software modules to allow modules to be used with a mobile device management platform.

Growing community of inventors

Blue Bell, PA, United States of America

Thomas Herchek