Optum, Inc.

Thomas G Sullivan

Suman Roy

Vijay Varma Malladi

Gaurav Ranjan

Matthew J Stewart

Abraham Gebru Tesfay

Various embodiments of the present invention provide methods, apparatus, systems, computing devices, computing entities, and/or the like for performing natural language processing operations using a hybrid reason code prediction machine learning framework. Certain embodiments of the present invention utilize systems, methods, and computer program products that perform natural language processing using a hybrid reason code prediction machine learning framework that comprises one or more of the following: (i) a hierarchical transformer machine learning model, (ii) an utterance prediction machine learning model, (iii) an attention distribution generation machine learning model, (iv) an utterance-code pair prediction machine learning model, and (v) a hybrid prediction machine learning model.

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Saint Paul, MN, United States of America

Thomas G Sullivan