Microsoft Technology Licensing, LLC

Thomas Ernest Osborne

Chad Steven Estes

Rahul Sudhir Kumar

Ionut Ciprian Gradinaru

Gupta Garuda

Jamie Marconi

Michael Joseph Papale

Gil Mcquillan

Paul Leonard Kompfner

Urja Madhukar Shah

Brian Ka-Hing Fung

Jiong Ouyang

Eric Lee Chin-Sang

One or more techniques and/or systems are disclosed for providing a customized service error message to a user of a service. An error encountered during a user action related to the service may be compared to one or more identified service outages to determine if the error may be attributable to any of the service outages. If the error may be caused by one or more of the identified service outages, the customized service error message can be provided, where the customized service error message comprises information about one or more of the identified service outages that cover the error. The customized service error message may be displayed to the user so that the user knows that the error is server/service side (e.g., as opposed to an issue on the user's local device), a timeframe within which the error is expected to be resolved, etc.

Service outage details in an error message

One or more techniques and/or systems are disclosed for identifying an in-application message to display to a user. A user may perform a user action in an application, which can be identified. The identified user action can be compared to metadata data associated with a plurality of in-application messages for the application, and an in-application message that is eligible for display to the user can be identified based on the user action. A determination can be made whether to display the eligible message to the user in the application, based upon one or more in-application messages that the user may have previously viewed, as may be found or tracked in a user message viewing history.

Determining whether to display message to user in application based on user message viewing history

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Philadelphia, PA, United States of America

Thomas Ernest Osborne