International Business Machines Corporation

Nuance Communications, Inc.

Ibm Deutschland Gmbh

Thomas Edward Creamer

Victor S Moore

Peeyush Jaiswal

Neil A Katz

Glen R Walters

Scott Lee Winters

Bill H Hilf

Wendi L Nusbickel

James Jude Sliwa

Ricardo Dos Santos

Curtis E Hrischuk

Zygmunt A Lozinski

Joseph Herbert McIntyre

Brent L Davis

Michael H Mirt

Vicki L Colson

Baiju Dhirajlal Mandalia

Joseph Celi, Jr

Gal A Shachor

Pradeep Parsram Mansey

Samuel Kallner

Sumit Patel

Akram Bou-Ghannam

Pnina A Vortman

James Robert Lewis

Kevin Glynn Paterson

Vanessa V Michelini

Ciprian Agapi

Erik H Katzen

Walter Haenel

Theodore J L Shrader

Shailesh B Gandhi

Wallace J Sadowski

Reza Ghasemi

Anilkumar B Patel

Nagarjuna R Vemireddy

Ross Warren Judd

Clifford J Strohofer

Zygmunt Anthony Boleslaw Gerard Lozinski

Fang Wang

James Corvin Fletcher

Craig Ardner Swearingen

Oliver Birch

Vishwanath Narayan

William Carleton Wimer, Ii

Sibyl C Sullivan

Willie James Johnson

Moore Victor

Terry G Wigal

Linda A Steinmuller

Zygmunt Anthony Bloeslaw Gerard Lozinski

Deborah Lynn Acker

Joan Micheals

In an approach for providing an enhancement to message check capabilities through an awareness of the message content, a processor processes a message that includes a non-textual part and a textual part. A processor identifies a content context of the non-textual part of the message. A processor identifies an intent and entity of the textual part of the message. A processor determines a potential mismatch between the content context of the non-textual part and the intent and entity of the textual part. A processor provides a suggested replacement for the potential mismatch.

Content context aware message intent checker

A method of distributing functions among a plurality of cores in a multi-core processing environment can include organizing cores of the multi-core processing environment into a plurality of different service pools. Each of the plurality of service pools can be associated with at least one function and have at least one core executing at least one soft co-processor that performs the associated function. The method further can include, responsive to a request from a primary processor to offload a selected function, selecting an available soft co-processor from a service pool associated with the selected function and assigning the selected function to the selected soft co-processor. The method also can include marking the selected soft co-processor as busy and, responsive to receiving an indication from the soft co-processor that processing of the selected function has completed, marking the selected soft co-processor as available.

Soft co-processors to provide a software service function off-load architecture in a multi-core architecture

A system and method for processing an electronic communication comprise receiving, by a communication processing system, data regarding an incoming communication output from a computing device of a communication initiator and directed to a computing device of a communication recipient; performing a data search, by the communication processing system of one or more data sources for context information regarding at least one of the communication initiator or the communication initiator; aggregating, by the communication processing system, collected context information in response to performing the data search; and generating and formatting contact context data from the collected context information for output to the computing device of the communication recipient.

Automated cognitive assistance system for processing incoming electronic communications with contextual information

A system, method and program product for processing user interests. A system is provided that includes: a gesture management system that receives gesture data from a collection device for an inputted interest of a user; a pattern detection system that receives and analyzes behavior data associated with the inputted interest; an interest affinity scoring system that calculates an affinity score for the inputted interest based on the gesture data and an analysis of the behavior data; a dynamic classification system that assigns a dynamically generated tag to the inputted interest based on an inputted context associated with the inputted interest; and a user interest database that stores structured interest information for the user, including a unique record for the inputted interest that includes the affinity score and dynamically generated tag.

Automated learning and gesture based interest processing

Embodiments of the present invention address deficiencies of the art in respect to XML schema validation and provide a method, system and computer program product for optimized XML schema validation and XML document parsing. In one embodiment, an XML data processing system can include shared memory; an XML co-processing proxy comprising program code enabled to receive at least one of XML document schema validation and XML document parsing requests from client applications, and at least one XML processing element coupled to the shared memory. In particular, the XML processing element can be configured to perform the at least one of the XML schema validation and XML document parsing on XML documents provided by the XML co-processing proxy. The XML processing element further can be configured to place results of XML schema validation or the XML document parsing in the shared memory.

Extensible markup language (XML) performance optimization on a multi-core central processing unit (CPU) through core assignment

Embodiments of the present invention address deficiencies of the art in respect to data synchronization and provide a method, system and computer program product for protocol optimization for client and server synchronization. In one embodiment a protocol optimization method for client and server synchronization can be provided. The method can include receiving server updates from a synchronization server, and applying each update to a client data store in parallel to requesting additional ones of the server updates from the synchronization server before completing the application to the client data store. In one aspect of the embodiment, receiving server updates from a synchronization server can include receiving server update subsets of a singular server update for a synchronization conversation from a synchronization server.

Protocol optimization for client and server synchronization

System, method, and computer program product to provide targeted and variable information during a remote conference, by: responsive to a first person joining the remote conference, playing a first tone having a first acoustical characteristic indicating an arrival of the first person, responsive to a second person joining the remote conference, playing a second tone having a second acoustical characteristic indicating an arrival of the second person, the second acoustical characteristic different than the first, and responsive to one of the first person and the second person leaving the remote conference, playing a third tone having a third acoustical characteristic indicating a departure of one of the first person and the second person, the third acoustical characteristic different than the second, a type of the first, second, and third acoustical characteristics being the same, the first, second, and third tone audible to at least one person on the remote conference.

Progressive, targeted, and variable conference feedback tone

A method, system and apparatus for processing a call in a call center using information stored in the LIDB. A call center which has been configured in accordance with a preferred aspect of the present invention can include at least one phone handset coupled to a gateway to a PSTN. An enterprise application can be associated with the handset and a data terminal coupled to the enterprise application. A view to the enterprise application further can be disposed in proximity to the handset. A database of caller information can be coupled to the enterprise application. Each record in the database can have a configuration for location based upon a searching key.

Operating a call center based upon line information database (LIDB) data

Soft co-processors to provide a software service function off-load architecture in a multi-core processing environment

A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.

Customized interactive voice response menus

A method for location relevant directory assistance through a PSTN is provided. The method can include connecting a calling party with a called party through a switch in a PSTN, receiving a directory assistance request from the calling party over the PSTN, and querying a database disposed within the PSTN to retrieve caller identification for the calling party. The method can further include retrieving from over a data communications network separate from the PSTN a call address in response to the querying of the database for the calling party from the database disposed within the PSTN. Location relevant directory information can be identified from a database that is external to the PSTN based upon the retrieved call address. Subsequently, the directory assistance request can be responded to using the identified location relevant directory information.

Location relevant directory assistance

A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.

Automatic call completion in a directory assistance system

A voice browser configured to process voice markup language documents can include a voice processing application and an integrated communications interface for interacting with a voice processing system. The voice browser can be configured to load the voice processing application independently of a received telephone call. The integrated communications interface can include at least one of an integrated transaction capabilities application part component for receiving a transaction capabilities application part query and an integrated ISUP component for receiving a telephony control signal.

Voice browser with integrated TCAP and ISUP interfaces

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Boca Raton, FL, United States of America

Thomas Edward Creamer