Avaya Technology LLC

Thomas E Brand

Neil Hepworth

Chris Goringe

The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.

Interactive voice response unit response display

The present invention is directed to a user communication devicefor interacting with a contact center, comprising a user interface operable to initiate a real-time communication with a contact centerand an information transmission agentoperable, before the real-time communication is routed to a resource associated with a contact center, forward to the contact centerat least one message comprising personal informationof the user. The personal informationis not associated with the user communication device

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Marsfield, Australia

Thomas E Brand