Avaya Inc.

Thomas Anthony Petsche

Gordon Richards Brunson

Mehmet Balasaygun

Joann J Ordille

Frank John Boyle

Al Baker

Pamela J Lauber

Benjamin Jenkins

Doree Duncan Seligmann

Reinhard P Klemm

Ajita John

Michael Vernick

Emil F Stefanacci

Joan J Ordille

Kevin Dresher

Bina Patel

Philip L Wadler

Mehmet C Balasaygun

Frank J Boyle

Al Bakar

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints.

Method and apparatus for automatic notification and response

Notification and response system to enable applications to communicate with recipients using different media, by: sending requests to one or more recipients, using the medium specified by each individual recipient; collecting and processing responses; and forwarding responses to their final destination using the medium specified by the final destination. The request is delivered to a recipient according to their preferences. Communication flow expressions specify the recipients, and how, when and where each recipient receives the request. Requests are dynamically updated, and parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic of notification success, failure, and possible failure. Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate.

Methods and apparatus are provided for analyzing user activity and for recording such user activity in an entity relationship model. A network is searched for materials associated with a user and content analysis techniques are performed on the associated materials to extract one or more characteristics from the associated materials based on predefined criteria. The extracted information is stored in an entity relationship model that relates the user to the extracted characteristics. The characteristics may include activity information, expertise information and location information. The entity relationship model can thereafter be searched to identify and optionally contact one or more users having desired characteristics.

Method and apparatus for data mining within communication session information using an entity relationship model

An apparatus and method are disclosed that enable the sharing, between a telephone and a computer, of input peripherals such as a keyboard and mouse and of output peripherals such as a video display. Historically, a telephone and a computer have possessed different interfaces with their user and with peripheral devices. Therefore, except where the telephone functionality is in the form of a softphone implemented on a computer, the telephone in the prior art is often incapable of sharing certain peripherals with a physically-adjacent computer. The telephone device of the illustrative embodiment enables sharing between the telephone and a computer, in contrast to sharing peripherals between computers in the prior art. The telephone device is able to determine which user inputs from a shared keyboard or mouse are intended for which data-processing device (i.e., the telephone device itself or the computer), and to transmit displayable signals from both the telephone device and computer to a shared video display device.

Sharing a video display between telephony and computing devices

Provided are methods, devices, and systems for maintaining a SIP survivable network. The present invention is adapted to allow SIP endpoints or User Agents to discover and select the controller or controllers that the SIP endpoint will register with. Selection of the controller or controllers may be based upon the relative attributes of the controllers and the needs of the SIP endpoint.

Simultaneous active registration in a SIP survivable network configuration

Provided are methods, devices, and systems for maintaining a SIP survivable User Agent. The present invention is adapted to allow the User Agent to detect the status of the network, thus providing the User Agent to perform failover/failback operations. The User Agent may be adapted to determine the status of the network based on its own monitoring mechanisms and/or based on messages received from other network components.

Survivable phone behavior using SIP signaling in a SIP network configuration

The subject matter provides a method that enable detecting if a party engaged into a tele-conference call is attempting to engage into conversation while a microphone is in a mute mode. The method provides receiving of a signal. The signal is then analyzed to determining if a party is attempting to engage into conversation. If it is determined that the party is attempting to engage in the conversation then an alarm is transmitted indicating the mode of operation of the microphone. The transmitted alarm may be an audio alert or a visual alert.

Telecommunications-terminal mute detection

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient's communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints. Communication flow expressions are evaluated using a three-valued logic: notification failure (maybe), response failure (false) and response success (true). Primitives specify simultaneous or sequential contact, and when execution of the sub-expression should terminate by defining a logical combination of success test results.

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Neshanic Station, NJ, United States of America

Thomas Anthony Petsche