Wells Fargo Bank, N.A.

Therese Rainsbarger

Jonathan Austin Hartsell

Pankaj Parekh

Pamela M Murphy

Louann Millar

A method, apparatus, and system of managing digital queues for a location is disclosed. A method includes receiving a request from a mobile device based on the mobile device navigating to a uniform resource locator (URL) from scanning a code associated with the branch location; receiving, from the mobile device and via one or more selectable fields of a graphical user interface (GUI) depicted on the mobile device, information including identity information regarding a user and a reason for the request; identifying a queue specific to the branch location; and updating the GUI displayed on the mobile device to depict a confirmation page presenting a confirmation notification indicating that the user has been added to the digital queue. The confirmation page may include a dynamic area configured to update automatically, and the method further includes updating a computer at the branch location indicating the user has arrived.

Systems and methods for digital check in at a store location

A method, apparatus, and system of managing digital queues for multiple store locations are disclosed. A method includes receiving, by an enterprise computing system associated with the branch location, a request from a mobile device based on the mobile device navigating to a uniform resource locator (URL) from scanning a code associated with the branch location, in response to the request, causing a graphical user interface (GUI) to display on the mobile device that prompts a user for additional information regarding the request, receiving, from the mobile device via the GUI, the additional information including identity information regarding the user and a reason for the request, identifying a queue specific to the branch location based on the request and additional information, adding the user to the queue, and providing, by the enterprise computing system, a confirmation notification to the user indicating that the user has been added to the queue.

Growing community of inventors

San Francisco, CA, United States of America

Therese Rainsbarger