Avaya Inc.

Theresa Campagna

David L Chavez

Gregory D Weber

David S Mohler

David Lee Chavez, Jr

One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for bill management. Aspects of the invention also relate to managing payment preferences, auto payment of bills or invoices, managing bill notification preferences, triggering a notification to be sent to one or more of an associated device and the STB upon receipt of a bill, analyzing an incoming bill with an intelligent agent and optionally initiating a communication to the vendor associated with a bill based on the analysis, acquiring additional information about the bill including an image of the bill and/or additional details, and forwarding invoice information to a destination associated with the STB.

Open cable application platform (OCAP) and set-top box (STB)-based bill notification and payment application

An audio/video monitoring system is disclosed, comprising a combination of one or more set-top boxes and application servers in a service provider's network. The set-top boxes and applications services are part of a multiple services operator's (MSO) network, such as that of a cable company. Cameras and/or microphones which are directly connected to a set-top box are the sources of media signals, which the set-top box transmits to an application server. The application server continually receives the media signals from one or more set-top boxes, and determines which subset of the received media signals to forward to a selected output device, such as a television connected to another set-top box or a cellular telephone. The application server then forwards media signals of interest to the output device, such as when motion or a loud noise is detected in a media signal received from the set-top box or boxes.

Audio/Video monitoring service using set-top boxes and application servers

An exemplary aspect is directed toward one or more solutions that are capable of providing feedback information about OCAP/ACAP/IMS solutions generally related to audience acceptance and satisfaction, and extensions thereto. For example, one exemplary aspect is directed toward information, such as consumer feedback about their viewing choices, being gathered, evaluated and distributed. Even more specifically, an exemplary aspect is directed toward the use of information, such as personalized or customized information and personal preferences contained in an STB combined with an OCAP/ACAP/IMS intelligent personal agent and application(s) to provide advanced interactive and interoperable services to both obtain and distribute feedback about OCAP/ACAP/IMS services.

OCAP/STB ACAP/satellite-receiver audience response/consumer application

Utilization of stored of personalized information and communication preferences in a profile in a STB in a structured format or via cookies allows at least a combination of feature rich telephony applications, with the personalized data stored in STBs facilitating feature rich communications sessions. Providing advanced multimedia communications applications using personalized data resident in STBs could allow an entity to provide, for example, many previously unavailable services, and therefore provide considerable new business potential. The personal information stored in the STB can convey many exemplary benefits, such as communication preferences, alternate contact modalities, payment preferences, priority preferences, trusted contacts, personal information, as well as multimedia messaging, etc. The integration of the personal information with the intelligent personal agent also enhances the user experience.

Open cable application platform set-top box (STB) personal profiles and communications applications

One exemplary aspect is advanced multimedia communications via OCAP using customer specific profiles resident in the STB for service application management. Additional aspects relate to service application management including filtering, controlling the display of content associated with one or more service applications, performing an action based on the service application, scheduling a communication based on the service application and initiating a request for service based on, for example, a detected problem. Still further aspects relate to managing information associated with a service application received at a STB including initiating a communication to a support representative.

Growing community of inventors

Philadelphia, PA, United States of America

Theresa Campagna