Bank of America Corporation

Thamizh Thendral

Durga Prasad Kutthumolu

Anurajam Rajagopalan

Pracheta Ranjan Mohanty

Systems, methods, and apparatus are provided for developing and applying a metaverse enabled digital cognitive twin. Customer communications may be secured at a data layer using multi-cloud object storage. A first multi-modal AI system may generate segmented customer activity data from the customer communications and output the segmented customer activity data to a set of decentralized streaming caches. At an extended reality platform, a second multi-modal AI system may generate immersive content from a real time customer input and the segmented customer activity data for viewing in an XR environment. The system may train an XR avatar based at least in part on the customer communications. The XR avatar may interact with customers and agents and may present a video together with customized supplementary information. The immersive video and the XR avatar may be generated by a plug-in application configured to adapt a variety of XR platforms.

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Chennai, India

Thamizh Thendral