Toshiba Tec Kabushiki Kaisha

Tetuhiro Nobutoki

Junji Nakamura

Yumiko Okuma

Mayuko Tsunoda

Hikaru Koganezawa

A customer service supporting device includes a communication interface configured to communicate with a self-service terminal in a store and an operator terminal in a location different from the store, and a processor configured to, upon receipt of a customer service request from the self-service terminal, acquire screen data corresponding to a screen that is displayed by the self-service terminal when the customer service request is issued, and control the communication interface to transmit the screen data to the operator terminal and cause the operator terminal to display the screen.

Growing community of inventors

Tokyo, Japan

Tetuhiro Nobutoki