Mitel Networks Corporation

Mitel Cloud Services, Inc.

Mitel Corporation

Terry Tam

Jeffrey Hobbs

Hobbs Jeffrey

Methods and systems are provided for moving customer data relating to a service from the service to a customer-controlled secure storage upon deletion of a customer account from the service. Exemplary methods and systems are provided for moving the customer data to a location which is under the control or under ownership of the customer in a secure and automated fashion. Additionally, methods and systems are provided for establishing a client/service to service relationship.

Method and system for moving customer data to trusted storage

Systems and methods for range programming using a search query are disclosed. A method for range programming using a search query includes determining whether the search query comprises a range operation and identifying a target application to launch using a search application which is separate from the target application and based on the search query. A range of results to process with the target application can be identified using the search application and based on the search query. The results can be separately within the range in the context of the target application.

Range programming using a search query

Systems and methods for contextually launching a target application are disclosed. A method for contextually launching a target application includes communicating data from the target application to a search application. The data can be registered in a search registrar associated with the search application. Input can be received from a user using the search application. The input from the user can be compared with the data in the search registrar to obtain a result. The target application can be launched within the context of the input from the user based on the result.

Contextual application launch via search query

A system and method for partial fault tolerance in an embedded appliance is disclosed. The method comprises providing an embedded appliance having first and second digital storage locations, with the second location including a boot manager and a recovery operating system. An image instance of the operational section of the first digital storage location can be copied at a selected frequency to a selected location on the second digital storage location. Files in the image instance can be re-mapped to operate at the second digital storage location. The embedded appliance can be rebooted from the second digital storage location using the boot manager to load an operating system in the image instance to operate the embedded appliance from the image instance at the selected location on the second digital storage location when the operational section of the first digital storage location is inaccessible.

Partial fault tolerance in an embedded appliance

A web based desktop environment is disclosed. The desktop environment comprises a work area configured to display application windows in a web browser operating on a computer server. A resident application bar is displayed adjacent the work area and configured to display only icons for resident desktop applications. A power bar resident desktop application is configured to launch web applications to be displayed in the work area. A task board operating in the power bar resident desktop application comprises a vertically resizable two dimensional window located at a selected edge of the work area. The task board is configured to display a web application icon for each web application launched in the power bar resident desktop application.

Web based desktop environment

Methods are disclosed for programming shortcut keys on a computing device, such as a digital telephony device. One method comprises extracting user context information for a user from a server in communication with the digital telephony device. Key feature grouping information can be created based on the user context information. A key mapping layout can be generated for the digital telephony device by applying rules to designate an order in which selected groups in the key feature grouping information are assigned to selected keys on the digital telephony device to generate a key mapping layout. The keys on the digital telephony device can be programmed using the key mapping layout.

Automatic key programming

A simple supplementary service protocol (SSSP) is provided for implementing functionally based supplementary services using the H.323 standard. According to the preferred embodiment, a generic and expandable protocol is provide for passing supplementary services information between H.323 entities for the provision of over twenty classes of functionally based supplementary services. The protocol of the present invention is relatively lightweight (i.e. not code intensive) compared to H.450 since it does not rely on ASN.1 encoding. In addition, the mixture of functional and stimulus protocol concepts in the design of the inventive protocol results in robust functional characteristics and implementation capability using only lightweight Endpoints.

Endpoint and method for displaying of SSSP and non-SSSP information

A simple supplementary service protocol (SSSP) is provided for implementing functionally based supplementary services using the H.323 standard. According to the preferred embodiment, a generic and expandable protocol is provided for passing supplementary services information between H.323 entities for the provision of over twenty classes of functionally based supplementary services. The protocol of the present invention is relatively lightweight (i.e. not code intensive) compared to H.450 since it does not rely on ASN.1 encoding. In addition, the mixture of functional and stimulus protocol concepts in the design of the inventive protocol results in robust functional characteristics and implementation capability using only lightweight Endpoints.

Growing community of inventors

Ottawa, Canada

Terry Tam