Microsoft Technology Licensing, LLC

Tellme Networks, Inc.

Digeo, Inc.

Terry Ray Weissman

James Robert Everingham

Brandon William Porter

John Giannandrea

Daphne Huetu Luong

Donald C Jackson

Jonathan King Tash

Shirish Andhare

James R Eveningham

A method and apparatus for scalable handling of communications with varying numbers of participants over a telephone interface is described. The approach treats the different participants recorded communications as part of a larger asynchronous communication and provides a serializing (voice) user interface for participating in the conversation. This can be used to provide services ranging from phone-based discussion boards to more orderly teleconferences. Features may include moderation of comments, automatic removal of comments, and/or other features tailored to the specific use of the serializing approach.

Method and apparatus for serializing an asynchronous communication

A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.

Common gateway to call control systems

Serializing an asynchronous communication

A mechanism for maintaining information variety in an information receiving system which receives a stream of incoming objects each corresponding to one or more content categories. The information receiving system includes an object store for holding a set of cached objects for access by a consumer of information. The information receiving system includes an object store manager that determines which of the incoming objects are to be added to the object store and which of the cached objects are to be evicted from the object store such that a variety of information according to a set of consumer interests in the content categories is maintained in the object store.

Maintaining information variety in an information receiving system

Growing community of inventors

Los Altos Hills, CA, United States of America

Terry Ray Weissman