Gm Global Technolgoy Operations, Inc.

Terry M Inch

Garett W Gould

Mark Gibb

Scott A Kubicki

Jonathan W Johnson

A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.

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Clarkston, MI, United States of America

Terry M Inch