Bell Telephone Laboratories

At&t Bell Laboratories

Terrence Thomas Quin

David Cartwright Peterson

Nicholas K Smith

Michael S Lane

Lawrence D Fossett

Edward Myron Prell

Edward Mark Lerner

Bernard George Ruel

Frank Valentine Beck

Peter E Costello

There is disclosed an ACD management information system which tracks attendant work performance without regard to the actual station at which the attendant is operating. The system also monitors non-ACD work states and provides individualized status reports based upon temporarily stored limit criteria. A real time display of system performance is provided to a supervisor in a manner which allows for immediate rearrangement of the system without resort to other data. The displayed data includes split handling information, and call abandon information, trunk busy information and work state information.

ACD Management information system

A diagnostic system is disclosed for detecting malfunctions in the access circuitry utilized to control the reading, writing, and refreshing of a plurality of semiconductor memory modules. More specifically, a pair of access circuits are provided for each module with each access circuit only controlling the accessing of predetermined bits of each word stored in that module. During read, write and refresh operations, the output signals generated by each of the two access circuits for application to the memory elements in that module are 'compared' to ensure that the memory elements are being properly accessed. Moreover, even when one memory module is accessed, the output signals of each pair of access circuits in each of the other nonaccessed modules are compared to ensure their continued operability.

Memory diagnostic arrangement

A diagnostic system is disclosed for detecting malfunctions in the access circuitry utilized to control the reading, writing, and refreshing of a plurality of semiconductor memory modules. More specifically, a pair of access circuits are provided for each module with each access circuit only controlling the accessing of predetermined bits of each word stored in that module. During read or write operations, the output signals generated by each of the two access circuits for application to the memory elements in that module are 'compared' to ensure that the memory elements are being properly accessed. During refresh operations, the outputs of each pair of access circuits are also 'matched' to ensure the integrity of the refresh operation.

Growing community of inventors

Holmdel, NJ, United States of America

Terrence Thomas Quin