Netcordia, Inc.

Element K Online LLC

Terrance C Slattery

Frank Michael Pittelli

Shawn G Coville

A path diagnosis method and system for a VoIP network includes obtaining information on VoIP calls from the VoIP network using either Call Data Records (CDRs) or active testing, or both. A VoIP call that has a problem is determined between a source and a destination device on the VoIP network, based on the obtained information. Likely call paths between the source and destination devices on the VoIP network are determined. The VoIP network is queried to obtain network data with respect to all devices that exist between the source and destination devices along the likely call paths. A path diagnostics chart is displayed that shows the devices that exist between the source and destination devices along the likely call paths, along with any call issues that exist for each of the devices.

Voice over IP analysis system and method

Methods and Systems for training a user regarding controlling a device. Through these methods and systems a user may remotely access a device in order to perform an assignment or task designed to train the user in the operation of the device. The user is able to access the devices through a user computer that is remotely connected to a pod controller. This connection may traverse a Internet or Intra-net, or it may be a direct connection. The pod controller receives device control information sent from the user and translates it so it can be directly fed into the device, thus, providing the user with actual control over the device.

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Annapolis, MD, United States of America

Terrance C Slattery