Intuit, Inc.

Tejaswini Hegde

Aliza Duenas Carpio

Vijoy J Caro

Christine D Roszak

The disclosed embodiments provide a system that improves usage of an application. During operation, the system identifies, in a set of social media posts, a question related to use of the application. Next, the system responds to the set of social media posts with a set of answers to the question on one or more social media platforms and tracks social media responses to the set of answers. The system then calculates a set of relevance scores for the answers based on the tracked social media responses, wherein each relevance score represents a relevance of one of the answers to the question. Upon identifying the question in a subsequent social media post, the system selects an answer from the set of answers based on a relevance score of the answer and posts the answer in response to the subsequent social media post.

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Chicago, IL, United States of America

Tejaswini Hegde