Q'ligent Corporation

Ted Korte

Andrey Kochetkov

Sergey Lobanov

Anatoly Shishin

Victor Zaguskin

Maxim Uvarov

A method and system may input telemetry into a data structure. The telemetry may comprise a plurality of measurement results or other data collected from remote network nodes. Subscriber use metrics may be determined from the telemetry. From the use metrics and habits of the subscriber, user characteristics may be determined. A likelihood of service cancellation, based on the user characteristics, may be estimated in an embodiment. In another embodiment, a likelihood of receiving an inquiry from the subscriber at a subscriber support center may be estimated. Service enhancements may be proactively provided to the subscriber, based on the telemetry, the subscriber use metrics and the user characteristics in advance of service cancellation or receiving the inquiry. Last mile equipment may provide telemetry. The last mile equipment may include set top boxes, cellular phones, tablets and the like.

Providing risk based subscriber enhancements

A method may comprise collecting data from a core network, an operator network and a customer premise network. KPI values corresponding to one or more KPIs may be determined, based on the collected data. KQI values corresponding to one or more KQIs may be determined, based on the one or more of the determined KPI values. The determined KQI values may be output to an operator. In an embodiment, data collected from the core network may include data collected from one or more analyzer devices and head end probes. Data collected from a customer premise network may include data collected from last mile equipment or customer premise probes.

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Satellite Beach, FL, United States of America

Ted Korte