International Business Machines Corporation

Tassanee Kraipon Supakkul

Mathews Thomas

Janki Y Vora

Julio Wong

Edwin J Bruce

Stephanie Bianchi McCaffrey

Jason A Gonzalez

Joshua L Purcell

Endemecio Santana

Abby Nicole Tisdale

Romelia H Flores

Gregory Peter Fitzpatrick

Tanya E Bubash

Tong C Dougharty

David W Hurd

Hung Tack Kwan

Utpal Mangla

Steven Layne Canepa

Cynthia A O'Shea

Jason A Gonzales

Janki V Yora

Nelson M Sanchez

Provided is a method for generating a personalized response to a user query. An omnichannel assistant receives a query from a user. The query is parsed to identify a user request. A user profile of the user is analyzed to determine one or more sources for responding to the query. The user profile includes a set of trusted sources for the user. Data for responding to the query is retrieved from the one or more sources. A channel for a response is selected based at least in part on the user profile. The response to the query is generated. The response is generated using the retrieved data, the selected channel, and the user profile. The response is then transmitted to the user.

Omnichannel virtual assistant using artificial intelligence

A method includes: a travel planning system, via a user interface, receives requirements for a trip from a user; collects preference information of the user for the trip; searches available travel options based on the requirements and the preference information; builds an itinerary based on the searched travel options by use of a balance combination of relative weights for sources of the preference information; applies external data relevant to the itinerary; obtains a response to the itinerary from the user; either adjusts the itinerary or makes reservations respective to the travel options in the itinerary, depending on types of a response from the user; records at least one change to the itinerary via the user interface in a user device while the user device is off-line; and responsive to the user device getting online, synchronizes the at least one change to the itinerary stored in the travel planning system.

Intelligent travel planning

A workflow server can receive requests, each for a business process workflow conforming to a business process model. Each business process workflow can include a set of interdependent tasks. The workflow server can satisfy received requests by assigning tasks to different service providers that provide software services. Each of the tasks can be assigned to corresponding ones of the software services. For each task, the workflow server can also defines an allocated cost per software service, and a time allocation per software service for completing the corresponding one of the tasks. Different service providers, including those assigned to tasks, can receive information for ones of the tasks not directly assigned to them by the workflow server. The different service providers can then bid on these tasks. Wherein when bids are won, tasks for a business process flow can be reassigned based on winning bids.

Dynamically optimized distributed cloud computing-based business process management (BPM) system

A channel programming associated with a channel can be selected. The channel can be associated with a programming broadcasting system. The channel programming can be displayed upon a presentation device. An immediate content from a content delivery entity interrupting the presentation of the channel programming can be received. The channel programming and the immediate content can be simultaneously presented on the presentation device.

Allowing presentation control of immediate content interrupting digital television channel programming

Instructional content is visually presented within a graphical user interface overlay on a display for an application window also presented on the display. Interactive events between a user and the application are dynamically detected. Responsive to the interactive events, state-specific substantive instructions are determined given a current state of the application as determined from the interactive events. The instructional content is dynamically modified to continuously present the state-specific substantive instructions that correspond with the detected interactive events. Presentation characteristics of a graphical user interface overlay are dynamically modified based on the interactive events to make the graphical user interface overlay unobtrusive to user-application interactions while ensuring the graphical user interface overlay is presented in a visually proximate position to a user's current interactive focus as determined from the interactive events, wherein unobtrusiveness of the graphical user interface overlay ensures that user inputs directed at the application are not interfered with.

Dynamic role-based instructional symbiont for software application instructional support

A method, system, and/or computer program product improve a function of a computer used to make a seat in a venue available to a user. One or more processors retrieve a user profile of a user that is requesting a seat in a venue, where the user profile describes a personal interest of the user. The processor(s) identify another person that shares the personal interest of the user, where the other person is currently seated at a first seat at the venue. The processor(s) identify an unoccupied second seat in proximity to the first seat.

Selective seating controller

Methods, computer program products, and systems are presented. The methods include, for instance: a travel planning system, via a user interface, receives requirements for a trip from a user; collects preference information of the user for the trip; searches available travel options based on the requirements and the preference information; builds an itinerary based on the searched travel options by use of a balance combination of relative weights for sources of the preference information; applies external data relevant to the itinerary; obtains a response to the itinerary from the user; and either adjusts the itinerary or makes reservations respective to the travel options in the itinerary, depending on types of a response from the user.

A method, system, and/or computer program product improve a function of a computer used to make a seat in a venue available to a user. One or more processors received a request for a seat at a venue from a user. The processor(s) retrieve a user profile of the user and a seat profile of the seat, and then match features in the user profile to features in the seat profile. The processor(s), in response to the features in the user profile matching the features in the seat profile, store the user profile and the seat profile in a seat control storage device that is solely dedicated to the seat. The processor(s) then direct the user to the seat that is identified in the seat control storage device, where the user is identified by the user profile in the seat control storage device, and where the seat is identified by the seat profile in the seat control storage device.

Systems, methods and tools for transporting and monitoring baggage by leveraging hardware and software based techniques to schedule time slots for the arrival of the baggage at pre-scheduled waypoints or final destinations. Computer systems manage route scheduling, baggage transportation, tracking and verification using a multi-tiered architecture to ensure each bag arrives at the scheduled waypoints and final destination. Baggage security includes tracking, via one or more chaperone devices and/or tagging the baggage using active or passive tagging systems. Tracking baggage allows the system to identify exceptions in the routing pattern of the baggage before the error may be realized by employees of the transportation service or the customer arriving at the final destination. Identifying exceptions to the routing pattern sooner may increase the likelihood of successfully backtracking to the last known whereabouts of the baggage and re-routing the baggage to the final destination in a timely manner.

Baggage handling

A computing device identifies a plurality of media files within a data store, each of the media files lacking user established file names. The computing device analyzing the plurality of media files to recognize humans in the media files based on facial recognition and/or voice recognition programs. Using results of the analyzing to generate a plurality of content identification keywords, which are scored and ranked. Establishing a filename prefix for the media files using scored and ranked content identification keywords. Automatically generating a unique file name for each of the media files, wherein each unique file name includes the established filename prefix.

Automatic media naming using facial recognization and/or voice based identification of people within the named media content

The disclosure provides a computer-based learning system that minimizes the 'distance' between applications (for which instructions are provided) and the instructions themselves. That is, the instructional material provided is dynamically integrated with a 'state' of one or more applications, which constantly change as a user interacts with the application. Further, the instructional information is visually presented within a common screen, window, or focus region as the application, in a minimally intrusive manner. For example, the instruction window can be an overlay that is designed to &#x201c;hide from&#x201d; or to avoid obscuring application content of particular interest to a user. Various techniques can be used to ensure the instructions are provided unobtrusively, including use of transparency settings to make instructions legible, resizing techniques, variable shading, font size/contrast/style adjustments, and the like.

A set of media files are identified within a data store. Each of the media files lack user established file names, lack user established icons, or lack user established file names and icons. The media files are analyzed to determine semantic metadata. For at least a subset of the media files, the semantic metadata is utilized to automatically generate unique and meaningful file names, file icons, or both file names and file icons for each of the media files in the subset.

Enabling intelligent media naming and icon generation utilizing semantic metadata

The disclosure provides a solution for associating deployed executables with source code. In the solution, source code of a development environment can be mapped to a deployed executable of a runtime environment. The mapping can ensure that a version of source code from which the deployed executable was produced is always known. The mapping can occur within digitally encoded data stored in a non-transient storage medium. The development environment and the runtime environment can be two distinct and separate computing environments that are isolated from each other.

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Euless, TX, United States of America

Tassanee Kraipon Supakkul