Freshworks, Inc.

Other

Tarkeshwar Thakur

Amritendu Mondal

Srivatsan Venkatesan

Bhagirath Goud

Pratheeswaran Ramasamy

Vijayaragavan Venkatarathinam

Incremental clustering of similar or related messages that otherwise requires limited use of memory for the purpose of increasing scalability. Incremental clustering includes receiving, by a machine learning (ML) engine, an incoming message from an application programming interface (API) server, and scanning, by the ML engine, a plurality of clusters for one or more messages similar to that of the incoming message. Incremental clustering also includes identifying, by a clustering engine, a cluster from the plurality of clusters. The identified cluster includes the one or more messages similar to that of the incoming message. Incremental clustering further includes assigning, by the clustering engine, the incoming message to the identified cluster.

Incremental clustering

A computer program, computer-implemented process, and/or an apparatus may detect an event in a webpage or an application, and adjust a lead score by comparing the event with implicit lead scoring rules, explicit lead scoring rules, lead state, or any combination thereof. Using the lead score, the event is assigned to a category or classification for purposes of identifying a positive or negative lead.

System and method for identification and prediction of positive business leads through lead scoring

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Bengaluru, India

Tarkeshwar Thakur