Bigfork Technologies, LLC

Tanya Avila

A method for determining current capacity allocation and available capacity of an assignee may include determining an individual resource capacity for each open issue assigned to the assignee. The individual resource capacity is based on a workpoint assigned to each open issue and a skill level of the assignee. The workpoint represents an amount of effort required to complete each open issue. The method may also include determining the current capacity allocation by summing individual resource capacities for the assignee, determining a capacity hours by identifying a number of hours in a certain work period, determining the available capacity of the assignee by subtracting the current capacity allocation for the assignee from the capacity hours, and outputting the current capacity allocation and the available capacity of the assignee.

System and method for electronic assignment of issues based on measured and/or forecasted capacity of human resources

A method for capacity forecasting may include determining expected issues by averaging a number of each issue type submitted per a time period to predict a quantity of each issue type that will be submitted in a next time period, determining an expected issue capacity need in the future for each skill level of the assignees based on the expected issues, and determining assignee demand by averaging a number of each issue type assigned to each assignee per the time period. For each assignee, the method may include determining an expected assignee demand by identifying a number of the expected issues on which each assignee will be expected to work based on the expected issues and the assignee demand, determining an expected individual capacity based on the expected assignee demand, and determining assignments of issues to the assignee based on the expected issue capacity and the expected individual capacity.

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Leander, TX, United States of America

Tanya Avila