Capital One Services, LLC

Tanushree Luke

Erik Thomas Mueller

Scott Karp

Rui Zhang

Victor Alvarez Miranda

Kunlaya Soiaporn

Vinay Igure

In certain embodiments, intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. In some embodiments, the candidate questions may be simultaneously presented on the chat interface.

Intent prediction for dialogue generation

In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. Based on negative feedback obtained via the chat interface with respect to the candidate questions, additional candidate questions matching the second set of predicted intents may be presented on the chat interface. In some embodiments, the negative feedback may be provided to the prediction model to update configurations of the prediction model.

Pre-chat intent prediction for dialogue generation

In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain predicted intents of the user. For each intent of the current intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. A user selection of a first question of the candidate questions may be obtained via the chat interface responsive to the presentation of the candidate questions. Based on the user selection and the first question matching a first intent of the predicted intents, the first intent may be provided as reference feedback for the prediction model.

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McLean, VA, United States of America

Tanushree Luke