Capital One Services, LLC

Tanner Thornton

Hao Liu

Sangame Krishnamani

Ryan Hennigan

Shiju Madathil Samuel

Tyler Herron

Nityan Bhorde

In some implementations, a device may categorize a set of accounts into a set of messaging segments, wherein each account, of the set of accounts, is associated with one or more messaging segments of the set of messaging segments, and wherein the set of messaging segments are applicable to multiple communication channels. The device may determine, for each messaging segment associated with the account, an account configuration that is based on a content configuration associated with that messaging segment and based on an engagement persona associated with the account. The device may transmit, via one or more communication channels included in the multiple communication channels, one or more communications for the account in accordance with the account configuration.

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Dallas, TX, United States of America

Tanner Thornton