Payless Shoesource, Inc.

Tamara L Jarrow

Gary D Elsbernd

The present invention is directed to a system for performance support configured to operate on at least one processor by a user. The system comprises content configured as granules of information in multi-media formats. The system further comprises a computer based learning module configured with performance-centered situated based instruction to generate a subset of the content having selected granules of information and at least one of the multi-media formats based upon a user selection. The system further comprises a user interface configured to generate the subset of content having the selected granules of information in the multi-media format for viewing by the user. Applications automate complex tasks by embedding business rules and procedures into the applications. Reference interventions are included that generate content, such as policies and procedures, in the form of references and cue cards.

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Lawrence, KS, United States of America

Tamara L Jarrow