Nice Systems Ltd.

Talia Falik

Oren Pereg

Ilan Freedman

Eytan Bar

Shai Shermister

Gili Aharoni

Yifat Meidav

Yair Dolev

Lior Arussy

Moshe Wasserblat

Moshe Waserblat

An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.

Method, apparatus and system for capturing and analyzing interaction based content

The present invention provides a method and apparatus () for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (), an initial set up and calibration device (), a pre-processing and context extraction device () and a rule-based analysis engine ().

Method apparatus and system for capturing and analyzing interaction based content

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Kfar-Sava, Israel

Talia Falik