Nice Systems Ltd.

Nice Ltd

Tal Zur

Efim Kolodizner

Roni Krivoshey

Shay Levy

Matan Keret

Yaron Cohen

Tal Haguel

Yohay Etsion

Anat Malin

Roie Mandler

Reuven Kandov

Yuval Sittin

Oren Feld

Oren Weiss

Oren Winkler

Eran Moshe Talbi

Vadim Ilyasov

Boris Katzman

Yoav Bahat

Kobi Shem Tov

Shlomi Levi

Omer Kochba

Tal Gluck

Tal Obsfeld

Dorit Youda

Eyal Dyment Herzfeld

A method for transcoding data for playback via a HTML5 player is provided. Upon received a request for playback of data, stored data can be retrieved and can be transcoded in portions. The portions can be sent to the player, and each portion is sent to the player when transcoding is complete.

Systems and methods for fast play back of recorded data

A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.

System and method for resolving user identification

A recording server and method for recording and modifying a video dataset, the recording server including a memory storing a code, and at least one processor configured to execute the code, wherein the code includes instructions for receiving a video dataset including an initial fully-coded frame and subsequent plurality of partially-coded frames, selecting at least one of the plurality of partially-coded frames, for replacement of each of the selected frames with a corresponding fully-coded frame, and for each selected partially-coded frame, calculating the corresponding fully-coded frame and replacing the selected partially-coded frame with the calculated corresponding fully-coded frame.

System and method for enabling seek in a video recording

System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.

System and method for generating metadata for a recorded session

System and method for persistency free management of media storage including, during routine operation: continuously receiving streams of data; storing the streams of data in corresponding files in a non-volatile storage; including in the files a tag indicating whether the file is categorized as active or inactive; and when recovering from a crash: generating a list of active files by scanning the files and identifying active files. System and method for recovering after controller crash may include: during routine operation: continuously handling by the controller processes related to media metadata, by sending commands to a controlled device; sending state parameters related to the processes to the controlled device; and when recovering from the crash: retrieving the state parameters from the controlled device.

Persistency free architecture

A device, system and method for resolving a customer interaction. At a centralized resolver, customer data may be received that is passively transferred from a plurality of devices, wherein each device processes a different type of customer interaction and provides a different associated type of customer data. At the centralized resolver, a customer associated may be identified or associated with each interaction based on the received customer data and the associated data type. The centralized resolver may assign the interaction a universal identification associated with the identified customer, wherein the same universal identification is assigned to interactions of multiple different types that are associated with the same customer.

System and method for resolving customer communications

Methods and systems are described for recording screen data and audio data relating to a call. The screen recording session is initiated and terminated within the controller, based on correlation between audio data and screen data from the call, without requiring involvement with a controller or Computer Telephony Integration (CTI) layer.

Call recording with screen and audio correlation

A system and method for database flow management may include a rule engine which may examine information related to an interaction; select an action queue from the plurality of action queues; and store, in the selected action queue, archiving information related to the interaction. A recorder may select an action queue from the plurality of action queues; extract archiving information from the selected action queue and perform an archiving operation based on the extracted archiving information. The recorder may update an archiving information queue according to a result of the archiving operation. A unit may examine the plurality of archiving information queues to identify completed archiving operations and update a global table to include completed archiving operations. Other embodiments are described and claimed.

System and method for database flow management

A computing system comprising multiple computing resources in which one resource assumes spare status using a spare election algorithm. According to the algorithm each computing resource on initialization requests permission to assume spare state from the other computing resources. Then if all of the other computing resources grant the permission the requesting computing resource assumes spare state. If one of the other computing resources does not grant the permission to the requesting resource then the requesting resource assumes normal state.

Spare resource election in a computing system

A method comprising that in response to a beginning of a telephonic interaction in a local telephony system concurrently activating recordations of the telephonic interaction in a plurality of recorders operative parallelly and independently to obtain a plurality of recordings of the interaction corresponding to the plurality of recorders, and further in response to an ending of the telephonic interaction in the local telephony system concurrently terminating the recordations of the telephonic interaction in the plurality of the recorders, thereby providing the plurality of recordings of the interaction corresponding to the plurality of recorders, and subsequently selecting at least one recording among the plurality of the recordings of the interaction based on acquired data related to the quality of recordings associated the recordations, and an apparatus for performing the same.

Concurrent recordings of telephonic interactions

Methods and systems are described for call recording, e.g. in a VoIP system. At least one endpoint may be configured to terminate a call. A recording system may be configured to record call content data from multiple endpointsA the controller may receive, from a call exchange, interaction metadata relating to calls starting and terminating at the endpoint; receive notifications relating to call content from the recording system; and match the interaction metadata to the notifications.

Call recording with interaction metadata correlation

A method for fault-tolerant recording of calls of a PBX, comprising

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Rishon-LeZion, Israel

Tal Zur