Bank of America Corporation

Vidyo, Inc.

Delta Vidyo, Inc.

Tal Shalom

Ofer Shapiro

Jisoo Lee

Reha Civanlar

Samuel Lubachevsky

Mehmet Reha Civanlar

Isaac Levy

Stephan Wenger

Meir Sela

The present invention relates to determining and presenting, in conjunction with video assistant selection, personalized, remote video assistant-specific availability information for remote video assistants that a user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and determines the availability of the previously contacted video assistants. In response, the invention presents a listing of the video assistants which the user previously interacted with along with availability information for each remote video assistant. In specific embodiments, the availability information includes whether the remote is currently available for video sessions and, if so, the approximate wait time for the video assistant. The approximate wait time may be dynamically determined and displayed.

Providing remote video assistant-specific availability details for previously contacted remote video assistants

The present invention provides an over-the-top intermediary application for delivering video assistance services. The invention brokers and coordinates all messaging between user and video assistant multimedia applications/platforms, as well as backend resource allocation infrastructure services. By encapsulating different protocol messages from disparate multimedia clients/vendors and backend infrastructure services into a common standard-based messaging protocol, the present invention is able to provide video assistance services regardless of which multimedia client is implemented by the user or video assistant and is able to readily implement new, emerging multimedia clients and backed infrastructure services in a plugin-like fashion. In addition, the video session broker of the present invention streamlines call workflow, maintains the presence of all user/video assistant endpoints, coordinates video session ignition requests and maintains messaging transport between users, video assistants and backend infrastructure resources.

Asynchronous event-driven messaging framework for a remote video assistance system

The present invention relates to capturing and presenting, in conjunction with video assistant selection, personalized, user-specific performance ratings for video assistants that the user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with and at least one corresponding user-specific performance rating) and presents a listing of the video assistants which the user previously interacted with along with at least one user-specific performance rating for each remote video assistant. By providing for display of the user-specific performance rating along with the video assistant identifier, the user is aware of not only which video assistants they conducted transactions/interactions with in the past, but also how the remote video assistant performed for the user during the previous transactions/interactions.

Personalized presentation of performance ratings of remote video assistant during remote video assistant selection

Techniques for delivery and presentation/display of audio-visual signals over electronic communications network channels are disclosed herein. In an exemplary embodiment, a video server for an IPTV system is disclosed. The system includes a video extractor/transporter (shortly referred to as video extractor) for extracting encoded audio-visual signals from at least one video source, and distributing the signals over the electronic communications network channels. The system also includes control logic which can receive control messages from receivers and invoke the video extractor to extract audio-visual signals therefrom.

Systems, methods and computer readable media for instant multi-channel video content browsing in digital video distribution systems

The present invention provides techniques for directing the gaze of a subject whose image is captured by a camera, including the direction in which the subject looks, or the distance between the subject and the camera, in such a way that a visually appealing image can be captured by the camera, where a media professional (e.g., an interviewer or a director) or other person knowledgeable in media best practices is non co-located with the subject. The techniques enable the media professional to provide visual hints both manually and automatically to the remotely located subject.

Remote gaze control system and method

The present invention provides techniques for digital video distribution that provides for joint video content watching amongst a group of watchers using multiple mini browsing windows (MBWs), such that the watchers can simultaneously interact with each other in a video conferencing-like setting (i.e., seeing selected watchers' videos in MBWs and hearing their voices) while they view together specific video content in a synchronized way. The MBWs can be displayed as overlays on the main video window being watched on full screen.

System and method for interactive synchronized video watching

Techniques for transmission and preparation for display of real-time audio-visual content of a plurality of TV programs over electronic communications network channels and display of the audio-visual signals as a part of a TV Electronic Programming Guide (EPG) are disclosed herein. In particular, the use of video coded using a layered codec, and stored in a layered format, allows a properly configured system to present to an end user a live preview of multiple TV channels, along with EPG information (e.g., the channel, time, title and genre of video content, a list of programs scheduled in the future, as well as the ability to, for example, set parental controls, order pay-per-view programs, to search for programs based on theme or category, and to set recordings for the future when combined with a recording system), on his/her TV screen, without taking significantly more resources (e.g., in terms of bandwidth, system complexity) than the traditional digital TV transmission.

System and method for an active video electronic programming guide

Disclosed are a method, apparatus, system, and computer readable media containing instructions for preparing and displaying a plurality of audio-visual signals in a digital video distribution system (e.g., IPTV), which enables fast channel switching between channels. The system includes a server which sends a plurality of audio-visual signals coded in a base layer and enhancement layer format to an endpoint. The endpoint receives and decodes the base layer of a first channel, at least one second base layer of a second channel, and at least one enhancement layer of the first channel, and displays them on a video display.

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Fair Lawn, NJ, United States of America

Tal Shalom