Hitachi, Ltd.

Taku Seki

Shigeki Satomi

Masaaki Ishikawa

In an online service providing system, a user PC can receive services without paying attention to business hours and line identifier numbers of service points. Automatic distributor device exists between PC issuing a service request and a plurality of service points offering services and passes the service request of PC to pertinent service point. Access authorization level DB stores information regarding each user. Service point DB stores business time zones of respective service points. Automatic distributor device refers to access authorization level DB to determine an authorization level of the user. Moreover, automatic distributor device references service point DB to select service point currently in the business time zone and relays communication to PC.

Method and system for providing an on-line service and computer readable storage medium

A relay method for an automatic relay system to be connected via a public network to a node used by a customer, to relay an incoming call from the node to one of a plurality of telephone answering windows. In the automatic relay system, upon reception of an incoming call from the node, a telephone answering window data base holding business hours and telephone numbers of the respective telephone answering windows is searched for an available telephone answering window at the time of reception of the incoming call. If a telephone answering window available at the time of reception of the incoming call is found, the telephone number of the telephone answering window is read from the telephone answering window data base, and a call is originated to the telephone answering window. After establishment of communication with the telephone answering window as a relay destination, the automatic relay system starts relay of communication between the node and the relay destination telephone answering window, thus providing telephone answering window service to the customer.

Automatic relay method and storage medium containing automatic relay processing program

When communication networks are damaged or communication is restricted due to the occurrence of a disaster, etc., information required for disaster relief is rapidly and effectively obtained. The system has a plurality of server apparatus a plurality of portable terminal equipment and communication networks of different types to which both the portable terminal equipment and the server apparatus can be connected. The portable terminal equipment accesses an available server apparatus over an available communication network and obtains disaster relief information and resource information corresponding to damaged resources to thereby create or update a disaster relief plan file and a resource information file The server apparatus in response to an inquiry from the portable terminal equipment extracts the necessary information from the disaster relief information DB and the resource information DB and transmits the same to the portable terminal equipment

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Yokohama, Japan

Taku Seki