Kabushiki Kaisha Toshiba

Takahiro Nishimura

Hiroshi Ikeda

Fumihiro Imamura

Satoru Matsumoto

A remote control system for a laundry appliance which includes a remote control device externally accessible via a communication network, the remote control device including a data base storing coping information used to cope with an abnormal condition occurring during operation of the laundry appliance, a laundry appliance control device connected via the communication network to the remote control device so as to transmit information about an abnormal condition via the communication network to the remote control device when the abnormal condition has occurred in the laundry appliance, and an analyzer for analyzing the coping information corresponding to the abnormal condition in the laundry appliance to infer a cause of the abnormal condition of the laundry appliance. When the analyzer analyzes a plurality of pieces of the analytic information, a higher priority is given to the analytic information corresponding to a cause of the abnormal condition with a larger number of times of occurrence.

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Nagoya, Japan

Takahiro Nishimura