Fujitsu Corporation

Takafumi Konno

Takashi Maeda

Makoto Adachi

Ichiro Kotani

Kazuki Yamada

A method includes: determining, based on an elapsed time, a priority for each of groups obtained by clustering a plurality of pieces of response information based on similarity between the pieces of response information, each response information indicating a response to an event that has occurred, the elapsed time being measured from a time period in which the event recorded in each response information of each group occurred most often; calculating credibility for each response information, based on a number of times specifications of a system relating to the event have been changed after the response, and an elapsed time from date and time when the response recorded in the pieces of response information has been made; and controlling a presentation mode upon presenting the plurality of pieces of response information, based on the priority calculated for each group and the credibility calculated for each response information.

Non-transitory computer-readable storage medium storing information presentation program, information presentation device, and information presentation method of controlling to display information regarding trouble shooting

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Nagoya, Japan

Takafumi Konno