Huawei Technologies Co., Limited

Taizhou Chen

Yong Chen

Ridong Xu

Fuxiang Xiong

Wenge Zhang

Bin Qi

Xuanhui Chen

Xiaoping Wen

Qingming Liu

Jianfeng Lai

This application provides a troubleshooting method and apparatus. The troubleshooting method includes obtaining key performance indicator (KPI) information of each service processor in a monitored network element; determining a faulty object according to the KPI information; determining a troubleshooting policy according to the faulty object; and sending the troubleshooting policy to a management unit in a network function virtualization (NFV) system, so that the management unit uses the troubleshooting policy to perform troubleshooting. Using the method or apparatus in this application, a problem of relatively low precision in fault locating according to a heartbeat message of a network element can be resolved.

Troubleshooting method and apparatus using key performance indicator information

The present invention discloses a method and a device for handling an exception event in a telecommunication cloud to shorten the notification path and increase the reliability. The method of the present invention includes: detecting a resource state; transmitting a detected resource state exception event to the application layer agent process via a failure notification channel between an infrastructure as a service (IaaS) agent process and an application layer agent process as pre-established inside a host machine Host, and/or transmitting a detected resource state exception event to the application layer management process via a failure notification channel between the IaaS agent process and an application layer management process as pre-established inside the host machine Host. By means of the present invention, the notification path is shortened and the reliability is increased.

Method and device for handling exception event in telecommunication cloud

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Shenzhen, China

Taizhou Chen