Servicenow, Inc.

Szu-hsuan Lee

Vincent Seguin

David Schumann

Patrick Casey

Kanwaldeep Kaur Dang

Ritika Goyal

Anand Nikhil Mehta

Persistent storage contains a parent table and one or more child tables, the parent table containing: a class field specifying types, and one or more filter fields. One or more processors may: receive a first request to read first information of a first type for a first entity; determine that, in a first entry of the parent table for the first entity, the first type is specified in the class field; obtain the first information from a child table associated with the first type; receive a second request to read second information of a second type for a second entity; determine that, in a second entry of the parent table for the second entity, the second type is indicated as present by a filter field that is associated with the second type; and obtain the second information from a set of additional fields in the second entry.

Support for multi-type users in a single-type computing system

The present approach relates generally to systems and methods for outputting metric data from resources with a database accessible by a client instance. The client instance is hosted by one or more data centers and accessible by one or more remote client networks. In accordance with the present approach, a request to track metric data related to a resource is received. Further, a configuration item (CI) is retrieved from a database accessible by the client instance based at least in part on data associated with the request. Further, a type of CI is identified. Even further, a resource type associated with the type of the CI is identified based at least in part on a resource abstraction layer accessible by the client instance. Further still, the resource type is linked to the resource table and metric data associated with the resource is outputted.

Systems and methods for linking metric data to resources

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San Diego, CA, United States of America

Szu-hsuan Lee