Verizon Patent and Licensing Inc.

Syam S Suri

Sunil D Limbasia

Abhilash Paul

Mukesh Kumar

Manohar R Kesireddy

Ashok Kumar

Sudarshan Chavva

Jacques Gresset

Sharath B Vaddempudi

Ravi S Guduru

Wei Wang

Kapil Gupta

An interface enables a user to select a graphical object to include in a flow. The graphical object is associated with code, and this code may relate to presenting digital content. The interface further allows a user to define a graphical relationship in the flow, such as a connection between the graphical object and another element of the flow. The interface may present the flow in a first area of a display and the digital content in a second area of the display. The code may be executed based on the graphical relationship. For example, the graphical relationship may indicate an order for executing code sections associated with the flow and data exchanged within the code sections.

Unified flow designer

A method includes providing identifying information for a customer premises communication device to a provider network, wherein the customer premises communication device is a node of a customer premises network. The method may further include registering a communication channel between the customer premises communication device and the provider network. In addition, the method may include receiving at least one service alert message from the provider network using the communication channel. The type of service alert message is selected based on the customer premises communication device.

Service alert messages for customer premises communication devices

An approach provides interactive troubleshooting. A robotic chat application receives a service inquiry over a chat session from a chat-enabled device, wherein the service inquiry is associated with a service provider network. A troubleshooting engine collects information from a user of the chat-enabled device regarding the service inquiry. The robotic chat application retrieves a flow definition and an associated query corresponding to the service inquiry based upon the collected information. The troubleshooting engine generates a command, based on the query, for resolving the service inquiry.

System and method for providing interactive troubleshooting

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Wesley Chapel, FL, United States of America

Syam S Suri