Dropbox, Inc.

Swapnil Zarekar

Aditi Jain

Karandeep Johar

Manveer Singh Chawla

Aaron Feldstein

David J Kriegman

Thomas R Berg

Walter Kim

Jenny Dong

Jared Wilson

Luke Thompson

Yuanshen Xu

Robert Kajic

Gianluca Venturini

Joe Nudell

Henry Tay

Techniques are provided for delayed processing for arm policy determination for content management system messaging, including, during a delayed processing window, receiving reward data for arm actions taken, where the arm actions were chosen based on a previous version of an arm choice policy, and the previous version of the arm choice policy was determined based on a previous set of reward data for a previous set of arm actions taken. When the delayed processing window has closed, a new arm choice policy is determined based at least in part on the action-reward data, and the previous set of reward data and/or the previous arm choice policy. After a request to choose an arm choice is received, a particular arm action to take is determined based on the new arm choice policy. This chosen arm is provided in response to the request.

Delayed processing for arm policy determination for content management system messaging

Techniques for event-based electronic communications management. In one embodiment, for example, the techniques include obtaining a directed graph representing a messaging track. Based on detecting an event pertaining to a user, the directed graph is traversed via a directed edge of the graph from a non-messaging action node of the graph to a messaging action node of the graph. Based on traversing the directed graph, the messaging action is caused to be performed. The techniques enable more targeted and timely event-driven electronic messaging campaigns.

Event-based electronic communications management

A real-time trigger for event-based electronic communication system messaging. In one embodiment, for example, an event caused by a user's activity or inactivity with respect to an online service is queued. When the event is dequeued, it is transformed to a trigger and the trigger is mapped to an action. The action is dispatched to a messaging track actor to carry out the action. Carrying out the action may include putting a user on a messaging track or transitioning the state of a user already on a messaging track.

Real-time trigger for event-based electronic communication system messaging

Computer-implemented techniques include, during a delayed processing window, receiving reward data for arm actions taken, where the arm actions were chosen based on a previous version of an arm choice policy, and the previous version of the arm choice policy was determined based on a previous set of reward data for a previous set of arm actions taken. When the delayed processing window has closed, a new arm choice policy is determined based at least in part on the action-reward data, and the previous set of reward data and/or the previous arm choice policy. After a request to choose an arm choice is received, a particular arm action to take is determined based on the new arm choice policy. This chosen arm is provided in response to the request.

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San Francisco, CA, United States of America

Swapnil Zarekar