Sap Se

Sap Ag

Sven Kriebel

Andreas Balzar

Carsten Heuer

Dirk Degrell

The embodiments may provide a system for managing survey data including a survey metadata handler configured to receive survey metadata for a survey type, and a survey result handler configured to receive one or more completed or partially completed surveys providing one or more answers to questions corresponding to the survey type, a calculating unit configured to calculate one or more weighted answers based on the question weights and the one or more answers, and a satisfaction score for each completed or partially completed survey based on the one or more weighted answers, a category determining unit configured to determine a satisfaction category for the survey type based on the satisfaction scores and satisfaction category information mapping satisfaction categories to satisfaction scores for the survey type, and a database configured to store the survey metadata, the survey results, and the satisfaction category information, as a layered data model.

Collection and reporting of customer survey data

A computer program product is tangibly embodied in a computer readable storage medium and comprises instructions that when executed by a processor perform a method including: presenting business category identifiers to a user in a computer system, each business category identifier representing one of multiple reporting content bundles for configuring a transactional application and an analytical application; receiving, in the computer system, a selection by the user of at least one of the business category identifiers; and installing in the computer system, from the selected reporting content bundle, at least one transactional content object in the transactional application, and at least one analytical content object in the analytical application.

Growing community of inventors

Remchingen, Germany

Sven Kriebel