Ringcentral, Inc.

Sushant Hiray

Prashant Kukde

Shashi Kant Gupta

Disclosed is a conference monitoring system that classifies conversations and performs automated actions based on different context detected within the conversations. The system receives conversations that result in an unsuccessful engagement, classifies different segments of the conversations with contextual trackers that identify different context within each segment, and determines a recurring pattern of a common set of contextual trackers in different segments of the conversations that contribute to the unsuccessful engagement. The system monitors a particular conversation, tags one or more segments of the particular conversation with the common set of contextual trackers, and performs an automated action that contributes to a successful engagement in response to tagging the one or more segments with the common set of contextual trackers and the common set of contextual trackers contributing to the unsuccessful engagement.

Systems and methods for contextual modeling of conversational data

Disclosed is a multi-language translation system and associated methods that adapt to users speaking different languages, and that convert each spoken language to a target language. The system trains a neural network using audio of different speakers speaking different languages, and generates vectors with different sets of audio features that identify each of the different languages. The system receives an audio stream, transcribes a first snippet from a first language to the target language based on a first vector classifying the first audio snippet features to the first language, transcribes a second audio snippet from a new language to the target language based on the first vector being unable to classify the second audio snippet features to the first language, and transcribes a third audio snippet from a second language to the target language based on a second vector classifying the third audio snippet to the second language.

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Redwood City, CA, United States of America

Sushant Hiray