Microsoft Technology Licensing, LLC

Susan Pallini

Neal Myerson

Carroll W Moon

Darren C Justus

Jitendra Luniya

A metrics generation system provides IT and other computing system metrics from different data sources in a single display. Configuration files containing parameters and instructions are loaded by the system to access different data sources. The metrics generation system retrieves IT system health data, processes and aggregates metrics from the retrieved data and displays the metrics based on user defined parameters and instructions in the configuration files. The metrics generation system is flexible in that it can be changed to extract data from different IT data sources, calculate different metric information having a hierarchy of attribute types and values, and display a variety of metric data in different formats.

Framework for providing metrics from any datasource

The present invention extends to methods, systems, and computer program products for creating and using applicable information technology maps. Defined rules that indicate how information technology services interrelate to other computing components in the information technology infrastructure are received. A specified level of detail is selected, from among one or more levels of detail in taxonomy for the information technology infrastructure, for presenting the service map of the information technology service. Ownership for components that are to be presented in the service map is associated with specified responsible entities. The service map is created with the specified level of detail. The service map can then be accessed and utilized to discretely apply a process theory to the information technology infrastructure.

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Windham, NH, United States of America

Susan Pallini