Xerox Corporation

Conduent Business Services, LLC

Surya Prakash Kotha

Ramesh Nagarajan

Narayan Kesavan

Muralidaran Krishnasamy

Prince Gerald Albert

Bernard Roch Heroux, Jr

Srinivasan Kottaiyappan

Cynthia Moskal

Oladapo Esan

Immaculate Sophia Albert Christie

Rajaselvam Muthuvel

Saravanan Krishnan

Systems and methods for customizing a kiosk device are disclosed. The methods may include, by a processor: providing a web-interface portal that enables a user to generate a customized application package for customization of a kiosk device that provides document processing services via a print device, receiving one or more custom files to be included in the customized application package from the user via the web-interface portal, and generating the customized application package. The customized application package includes the received one or more custom files stored in a format compatible with the kiosk device. The user does not have access to the format, and the customized application package when installed on the kiosk device will cause customization of the kiosk device in accordance with the one or more custom files.

Methods and systems for customization of a secured kiosk device

The methods and systems for direct printing at kiosks. The method includes: at an application accessible at a computing device: receiving a document from a user for printing and one or more print attributes. At a server communicatively coupled to the application, the method includes: calculating and displaying a cost for the printing the document based on the print attributes; providing a user interface to the user to input payment details; validating the payment details; encrypting the document with the payment details; and allowing the user to download the encrypted document in the form of a print job to a portable storage device. At a print workflow running at a kiosk, the method includes: receiving the portable storage device including the encrypted job; reading and decrypting the encrypted print job; and printing the job directly at the kiosk without requiring any input from the user.

Methods and systems for easy and secure printing at kiosks without any user intervention

A system may automatically scan a physical document and perform processing actions on the scanned document according to a workflow. The system may include a scanning device that can detect a trigger event when a portable memory device is connected to or paired with the device or when a document, including one or multiple pages, is placed on the document handler of the device. Upon detecting the trigger event, the scanning device may retrieve the workflow and associated instructions from one or more designated folders on the portable memory device, automatically scan the document on the document handler to a digital document file, and perform various processing actions on the digital document file according to the workflow, with little or no user interaction. The processing actions may include storing, faxing, and emailing the scanned document, and/or performing certain document conversion functions on the digital document file.

Method and apparatus for instant processing of a document workflow

The disclosed embodiments illustrate method and system for establishing a communication channel between computing devices in a customer care environment. The method includes receiving a first input from a customer-computing device associated with the customer. The received first input is compared with one or more pre-stored datasets. Based on the comparison, a plurality of options corresponding to each of a plurality of levels of one or more workflows is rendered on a user interface displayed on a display screen of the customer-computing device. A second input is received for one of the rendered plurality of options. The second input is representative of at least a preference of the customer for a service associated with a workflow. Based on at least the received second input, a communication channel is established between the customer-computing device and an agent-computing device associated with the customer care agent.

Method and system for establishing a communication channel between computing devices in a customer care environment

A system and method for automatically scanning a physical document and performing processing actions on the scanned document are provided. The system may include a scanning device that can detect a trigger event when a portable memory device is connected to or paired with the device or when a document, including one or multiple pages, is placed on the document handler of the device. Upon detecting the trigger event, the scanning device may retrieve scan instructions from a designated folder on the portable memory device, automatically scan the document on the document handler, and perform various processing actions on the digital document file for the scanned document based on the scan instructions, with little or no user interaction. The processing actions may include storing, faxing, emailing the scanned document. The instructions for each processing action may be stored at one of multiple designated folders of the portable memory device.

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Tamil Nadu, India

Surya Prakash Kotha