Gupshup Inc.,

Kirusa, Inc.

Aawaaz Inc.

Other

Surinder Singh Anand

Inderpal Singh Mumick

Raja N Moorthy

A method and system for creating and transmitting a rich one-time password (ROTP) message are provided. The ROTP message comprises a one-time password and a brand identity, and optionally a button to confirm a transaction, and a button to report a potential fraud. The method employs a rich one-time password application (ROTPA) to create and transmit the ROTP message to a user device using rich data messaging platforms, such as Rich Communication Services (RCS), WhatsApp, iMessage, Viber, etc. The user conveys the confirmation of the transaction by selecting the 'confirm' button, or by responding with “Confirm”. The transaction confirmation helps authenticate a user transaction and/or a user login. The user conveys the potentially fraudulent activity to the ROTPA by selecting the “report fraud” button, or by responding with “Report Fraud”.

Rich one-time password message

A method and a system employing an expanded reach rich messaging application (ERRMA) for creating and transmitting a rich message or an equivalent rich message is provided. The ERRMA receives a request to send a rich message on a specified rich messaging channel (SRMC) to a user's mobile number. The ERRMA determines whether the user's mobile number is enabled for receiving rich messages on the SRMC. Upon a successful determination, the ERRMA creates and transmits the rich message on the SRMC to the user's mobile number. Upon an unsuccessful determination, the ERRMA determines whether the user's mobile number is enabled for receiving the rich message on an alternative rich messaging channel. Upon determining that the user's mobile number is enabled for receiving the rich message on the alternative rich messaging channel, the ERRMA creates and transmits the equivalent rich message on the alternative rich messaging channel to a user device.

System and method for expanded reach rich business messaging

A method and system employing a rich short message service application (RSAPP) for creating and transmitting a rich message are provided. The rich message includes a message and a brand identity. The RSAPP receives a request to send a short message service (SMS) message to a mobile number of a user (MNU). The RSAPP processes the request to send the SMS message and determines whether the MNU is enabled on one or more rich messaging channels (RMCs). Upon determining that the MNU is enabled on the RMCs, the RSAPP creates and transmits the rich message to the MNU on the enabled RMCs. Upon determining that the MNU is not enabled on the RMCs, the RSAPP confirms whether a setting specifies transmission of the received SMS message to the MNU as a SMS message if the MNU is not enabled on the RMCs. and the RSAPP transmits the received SMS message as a SMS message to the MNU.

System and method for rich short messaging service

A method and a call routing system (CRS) are provided for routing an incoming call made to one of multiple numbers of a user to a call receiving client application (CRCA) deployed on one or more user devices when the called number is not reachable. The CRS, in communication with the CRCA deployed on one or more user devices, sets up a user account using one or more of the user's multiple numbers. The CRS detects availability of the CRCA on one or more user devices over a data network to accept an incoming call. The CRS receives the incoming call made to one of the numbers, when the called number is not reachable. The CRS routes the incoming call to the CRCA on one or more user devices over the data network on detecting the availability of the CRCA on one or more user devices over the data network.

Routing incoming calls made to one or more unreachable numbers into a data client

A method, a missed call client application (MCCA) deployed on a calling party device, and a missed call management system (MCMS) are provided for placing a missed call from a source number of the calling party device to a destination number of a called party device. The MCMS receives the source number and the destination number from the calling party device through a data network or a telecommunication network based on a presence of connectivity between the calling party device and the data network as detected by the MCCA. The MCMS places a missed call from the source number to the destination number by placing a call to the destination number with an identification of an originator of the call as the source number and terminating the call when the call successfully reaches the destination number prior to completion of the call.

Placement of a missed call

A method and a callback notification system (CNS) are provided for sending a missed call ring alert (MCRA) from a source number to a destination number. The CNS receives communication information from a calling party device (CGPD) or a network thereof, when an unsuccessful communication attempt is made by the CGPD to contact a called party device (CDPD), and places a call to the destination number with an identification of an originator of the call as the source number using the communication information. The CNS identifies a ring of the CDPD when the call successfully reaches the destination number and terminates the call before chargeable completion of the call, thereby sending an MCRA from the source number of the CGPD to the destination number of the CDPD. The CNS sends one or more alternative callback notifications to the destination number, concurrently with the MCRA or if the MCRA is unsuccessful.

Callback notification from devices with insufficient credit for communication

A method and system for transmitting early media notifications (EMNs) of communication services, for example, call completion, etc., is provided. A network component, a calling party device, and/or a called party device detect a call made by a calling party to a called party, and occurrence of events, for example, a call attempt, start of ringing the called party, an incomplete call, call redirection, etc. A multi-modal early media application (MMEMA) transmits one or more EMNs in more than one mode, for example, a text and audio mode for viewing and/or listening, to the calling party at any time instant, for example, immediate, during or after play of a ring back tone, prior, immediate, or after detection of an incomplete call or call redirection, etc. The MMEMA triggers billing of the calling party based on the calling party's action or a non-action after the EMNs transmission to the calling party.

Multi-modal transmission of early media notifications

A method and a system for completing an incomplete call made by a calling party to a called party, provide a call completion application on a calling party device. The call completion application detects an incomplete call, which is a call that is not connected to a called party device or a short duration call that does not enable an intended communication to occur between the calling party and the called party. The call completion application determines one or more call completion actions, for example, setting a reminder, transmitting media data, etc., to be performed to complete the incomplete call, for example, based on user selections, a duration of the incomplete call, user configuration of the call completion application on the calling party device, etc. The call completion application triggers execution of the determined call completion actions based on one or more action execution criteria for completing the incomplete call.

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Highland, NJ, United States of America

Surinder Singh Anand