Liveperson, Inc.

Suresh Ramakrishnaiah

Eswar Priyadarshan

Matthew Dunn

Ravikiran Chittari

Robert LoCascio

Htet Win

Chuqing He

Jonathan Altschuler

Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.

Automatic bot creation based on scripts

Growing community of inventors

Pleasanton, CA, United States of America

Suresh Ramakrishnaiah