International Business Machines Corporation

Suresh K Gursahaney

Richard J Madrid

Steven K Miller

Dana R Lee

Mark H Weiss

Gregg Matthew Margosian

Valerie S McKenzie

Carolyn A Fiebig

Miller Steven K

Mike R Fuqua

Frank E Mandato

Daniel J Helm

A method and system are disclosed for receiving messages at a communications node from a communications network, which are directed to selected process queues within the communications node. The method makes use of a router table stored in the communications node, to direct incoming messages to selected process queues. The method provides flexibility in changing the configuration of a node or the configuration of a network, without altering communications management software which manages the exchange of messages between a communications node and the network.

Method and system for process queue communications routing

A system, data processing method and program provide a programmable interface between a workstation and an archive server to automatically store information derived from a telephone transaction. The archive server stores a data base of records having a plurality of category fields for information derived from the telephone transaction. A host access table stored in a memory in the workstation, contains programmable commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between a host computer and the telephone network and to perform interfacing functions between the workstation and the archive server.

System, data processing method and program to provide a programmable

The Host Access Table (HAT) Development Facility invention provides an intelligent editor for constructing HAT command tables, using online interaction with the host to automatically insert format information from the host display panels into HAT commands being created by the writer. The resulting HAT commands direct the interaction of a teleservicing workstation with a host computer in a terminal emulation mode, to perform interactive operations with a telephone PBX and related data processing servers. The HAT Development Facility runs in a multi-tasked session with a terminal emulation program in the workstation, allowing the writer to directly interact with the terminal emulation program while creating the HAT commands using the HAT Development Facility. An optional real time test mode is also provided.

Data processing system, method and program for constructing host access

A system is disclosed for providing an automatic interface between a host based, menu driven application program and a telephone network. The system includes a host access table stored in a memory in the workstation, containing operational commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between the host application program and the telephone network.

System for integrating telephony data with data processing systems

A real time control system is disclosed for controlling the sequential execution of scheduled operatons such as in process control or broadcast scheduling applications. The system uses a fail safe feature characterized as a sender/listener architecture. An external clock input to the sender and the listener assures synchronous sequential stepping through identical schedules stored in each processor. Under normal operation, the sender processor controls the execution of events as they are sent from a host computer connected to the system, Unscheduled events or errors are processed by being added to the schedule in real time for both the sender and listener processors. The listener processor monitors the sender's signaling in the controlled network and, in the case of a failure in the sender, the listener immediately assumes control of the system as the new sender. The listener executes commands which were omitted by the failing sender during the takeover interval and it then resumes the originally intended schedule of process control events.

Growing community of inventors

Gaithersburg, MD, United States of America

Suresh K Gursahaney