State Farm Mutual Automobile Insurance Company

Surendra Kumar Karnatapu

Jeffrey Mousty

John Dillard

Robert Fatima

Sherri Lynn Crutcher

A method for processing and routing client communications based on information contained in the communications, the method comprising: receiving client communications in one or more formats selected from verbal, electronic, and physical; converting the received client communications into formatted electronic records; creating system records for the formatted electronic records; identifying clusters from the information in the formatted electronic records; categorizing the identified clusters; identifying clients from the information in the formatted electronic records; saving the system records and the formatted electronic records in data files for the identified clients; identifying business departments charged with handling identified clusters; and routing the system records and formatted electronic records to the identified business departments, wherein the system records and formatted electronic records are added to workflow of the business departments.

Computer communication network for routing communications based on identified information clusters

A computer implemented method may allow for the upload and verification of a document. In one aspect, the method may receive a file at a data server associated with an insurance company event and determine if the file contains a computer security threat. The method may also determine if the file is supported and convert the file wherein the converted file is supported. The method may further flag the converted file for association with an insurance company event and transmit the converted file to a permanent storage server.

System and method for uploading and verifying a document

A computer implemented method may allow for the upload and verification of a document. In one aspect, the method may receive a file associated with an insurance company event, determine if the file contains a computer security threat and transmit the file to a temporary data server. The method may also determine if the file is supported and convert the file wherein the converted file is supported. The method may further flag the converted file for association with an insurance company event and transmit the converted file to a permanent storage server.

A computer implemented method may allow for the upload and verification of a document. In one aspect, the method may receive a file associated with an insurance company event, determine if the file contains a computer security threat and transmit the file to a temporary data server. The method may also determine if the file is supported, convert the file and transmit the converted file to the client device for a verification that the converted file can be uploaded. The method may further receive the verification from the client device that the converted file can be uploaded, flag the converted file for association with an insurance company event and transmit the converted file to a permanent storage server.

A computer implemented method may allow for the upload and verification of a document. In one aspect, the method may receive a file associated with an insurance company event, determine if the file contains malicious code and transmit the file to a temporary data server. The method may also determine if the file is in a supported file format and if the file meets a supported file size, convert the file and transmit the converted file to the client device for a verification that the converted file can be uploaded. The method may further receive the verification from the client device that the converted file can be uploaded, flag the converted file for association with a customer account associated with the client device and transmit the converted file to a permanent storage server.

An upload and verification system allows a user to upload files which the user would like to attached to the electronic record of a certain event associated with the company, for example, an insurance claim. A quarantine server may receive the uploaded file and scan the file for malicious code. The quarantine server may transmit the file to temporary storage server. The temporary storage server may receive the file, may convert the file to a file format supported by the company system and may compress the file. The temporary storage server may also transmit a preview of the file back to the client device, where the user can verify that the correct document has been uploaded and no mistakes have been made.

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Bloomington, IL, United States of America

Surendra Kumar Karnatapu