Jasper Technologies, Inc.

Jasper Wireless, Inc.

Cisco Technology, Inc.

Suparna Kumar

Carl Keller

Amit Narayan Gupta

Jahangir Mohammed

Daniel Gerard Collins

Terrence Poon

Scott Taft Potter

Curtis Govan

Sunil P Sheshadri

Jack McGwire

Macario Namie

Scott Barkley

Rakesh Kumar

Blair David Martin

Suvitha Kesavan

Stephan Otto

Lihuan Xie

Deepika Sikri

Pallavi Vanacharla

Marc Austin

Various implementations disclosed herein enable a method of managing device access on one or more operator networks. The method includes determining correspondence between a first adaptor module of a plurality of adaptor modules and a first request to manage devices deployed on a first operator network associated with the first adaptor module. The first request conforms to a first interface. The method includes converting, by the first adaptor module, the first request into a second request that conforms to a second interface provided by an operator entity associated with the first operator network. The second interface is configured to mask network elements of the first operator network in order to prevent direct communication with the network elements. The method includes transmitting the second request to the operator entity via the second interface. The transmitting satisfies a security criterion to shield the network elements from the device management system.

Device management across multiple operator networks

Disclosed are techniques for managing mobile devices, such as cellular telephones, tablets, and laptop computers, deployed on different operator networks, such as cellular networks, permissioned Wi-Fi networks, LANs, and WANs. The techniques include receiving, at an interface module, a request identifying a mobile device and one of a plurality of operator networks associated with the device. The request manages the mobile device by initiating a change in a configuration state of the device on the associated operator network. The techniques further include selecting one of a plurality of adapter modules each configured to communicate with a particular one of the plurality of operator networks based on the request. The techniques also include bridging, using the selected adapter module, communication between the interface module and the operator network associated with the mobile device, such as transmitting the request to the network and subsequently receiving a response from the network.

Managing mobile devices on different operator networks

Disclosed are techniques for managing mobile devices, such as cellphones, tablets, and laptops, deployed on different operator networks, such as cellular networks, permissioned Wi-Fi networks, LANs, and WANs. The techniques include receiving, at an interface module, a request identifying at least two mobile devices and at least two of a plurality of operator networks associated therewith. The request manages each device by changing a configuration of the device on each associated network. The techniques include selecting at least two of a plurality of adapter modules, each configured to communicate with one of the plurality of networks, based on the request. The techniques further include bridging, using the selected adapter modules, communication between the interface module and the associated networks, such as transmitting the request to and receiving a response from each network. The techniques also include aggregating the received responses and transmitting the aggregated responses to the interface module.

Managing multiple mobile devices on different operator networks

A system including a server coupled to a wireless network, the server comprising a wireless interface adapted to transmit and receive wireless signals, one or more processors coupled to the wireless interface, the one or more processors adapted to: detect a registration request sent from a wireless device to a home location register (HLR) over which the server has authority to control, the request indicating an International Mobile Subscriber Identity (IMSI) associated with a subscriber identity module (SIM) card in the wireless device, send a reply to the wireless device in response to a determination that the IMSI is associated with a subscriber account that has not been activated, wherein the reply includes a web link to be displayed on the wireless device, receive a message from the wireless device when the web link displayed on the wireless device is subscriber activated, the message identifying characteristics of the wireless device, send a sequence of webpages to the wireless device, the webpages providing a customized activation process for establishing the subscriber account based on identified characteristics of the wireless device, and receive information related to the subscriber account from the wireless device in response to the webpages to thereby establish and activate the subscriber account.

Method for enabling a wireless device with customer-specific services

A cellular network system comprises a device identifier comparator and a connection enable indicator. A device identifier comparator for comparing a received device identifier with one of a plurality of stored device identifiers, wherein the one of the stored plurality of stored device identifiers is associated with a stored subscriber identifier. A connection enable indicator for indicating whether a connection from a cellular device associated with the received device identifier to a data network associated with the cellular network system should be enabled.

Enhanced manageability in wireless data communication systems

A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.

Core services platform for wireless voice, data and messaging network services

A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

A cellular device comprises: a data network indicator for providing an indication when data network connectivity associated with a cellular network does not meet performance or configuration criteria; and an automatic network reconfiguration module, which stores an alternative network list, for automatically reconfiguring the data network connectivity to restore or improve the data network connectivity. In response to the indication of the data network indicator, the automatic network reconfiguration module is adapted to: automatically retry a registration process with the cellular network, and if retrying the registration process is unsuccessful, choose an alternative cellular network from the alternative list to join by restarting the registration process from an International Subscriber Identity Module (IMSI) attach step.

Connectivity management and diagnostics for cellular data devices

A cellular network device comprises a data network indicator and an automatic network reconfiguration module. A data network indicator provides an indication when data network connectivity associated with a cellular network does not meet performance or configuration criteria. An automatic network reconfiguration module automatically reconfigures network data connectivity in the event that an indication has been provided that data network connectivity does not meet performance or configuration criteria. A cellular network device comprises a data network indicator and a management channel. A data network indicator for providing an indication when data network connectivity associated with a cellular network does not meet performance or configuration criteria. A management channel for enabling automatic access in the event that an indication is received that data network connectivity does not meet performance or configuration criteria, wherein the management channel enables automatic access to the cellular network device for administrative maintenance or reporting.

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San Jose, CA, United States of America

Suparna Kumar