Moveworks, Inc.

Microsoft Technology Licensing, LLC

Sunil Nagaraj

Jiang Chen

Dongxu Zhou

Ahmed Al-Bahar

Vaibhav Nivargi

Varun Singh

Bhavin Nicholas Shah

Sadish Ravi

Maneesh Varshney

An automated agent may communicate with a user via a chat channel to proactively alert the user of an L1 IT support issue. The L1 IT support issue may be determined based on monitoring indications of human-initiated activities maintained by a system of record, and may, prior to the automated agent's alert, be unknown to the user. In some instances, a natural language understanding (NLU) module may be used to identify an entity and intent from the indications of human-initiated activities, and the L1 IT support issue may be determined based on the determined entity and intent. After alerting the user of the L1 IT support issue, the automated agent may inform, via the chat channel, the user of a remediation step available to address the L1 IT support issue. Upon obtaining the user's permission, the automated agent may perform the remediation step to address the L1 IT support issue.

Automated agent for proactively alerting a user of L1 IT support issues through chat-based communication

A computer system and method provide efficient, intuitive, and human-friendly ways of expressing metric-centric queries about multidimensional database data and, at the same, provide a level of flexibility for expressing various metric-centric queries in an interactive manner. The expression techniques help to more easily formulate metric-centric queries that require aggregation operations and joins. The flexible techniques facilitate interactive analysis of multidimensional data from different perspectives including consolidating, drilling down, and slicing and dicing the data. As a result, the analysis task for the data analyst and the programming task for the application developer may be easier, more efficient, and more effective.

Metric-centric transformations of multidimensional database data

Growing community of inventors

Los Altos, CA, United States of America

Sunil Nagaraj