Convergys Cmg Utah Inc.

Convergys Customer Management Delaware LLC

Sunil Issar

Matthew John Yuschik

Dhananjay Bansal

Jayant M Naik

Nancy Gardner

Woosung Kim

Vasudeva Akula

Kristie Goss

Chang-Quin Shu

Chang-Qing Shu

Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

Method and system for creating natural language understanding grammars

The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

System and method for automatic selection of interfaces

System and method for the automatic selection of interfaces

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Ashburn, VA, United States of America

Sunil Issar