Microsoft Technology Licensing, LLC

Sundar Anantharaman

Rajesh Ramanathan

Lokesh Srinivas Koppolu

Deepak Rao

Pradipta Kumar Basu

Srivatsa K Srinivasan

Ankit Tandon

Dhruv Chopra

Aatif Awan

Vadim Eydelman

Ramesh Krishna Vyaghrapuri

Xin Guo

Vijay Manian

Andreas Strebel

Aidan Downes

Rastan Boroujerdi

Michael K W Tsu

Calin M Popa

An example computing device creates a resource module that acquires resource information relating to resources of the computing device and acquire quality of experience information corresponding to a quality of audio, and creates a roster module that displays a participant list including resource information relating to resources of a plurality of other computing devices connected to the teleconference and display quality of experience information corresponding to a quality of audio a user of each of the plurality of other computing devices experiences when connected to the teleconference. The device also creates a policy module configured to evaluate the resource information and quality of experience information acquired by the client resource module against rules of a teleconference policy and implement actions based on a determination that the computing device is non-compliant with one or more of the rules of the teleconference policy to control quality of audio during the teleconference.

Collaborative conference experience improvement

The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.

Extensible and secure transmission of multiple conversation contexts

Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects.

Conveying service invocation information within multimodal conversation systems

Architecture for seamless role switching in application sharing. A multipoint control unit (MCU) can be used for connecting multiple clients over a network. An application sharing component establishes an application sharing session over the MCU, and application content is exchanged from a sharer client to one or more viewer clients. Each client can communicate a media connection preference to the session. Client sharer and viewer roles are defined during creation of the application sharing session. A client can seamlessly switch roles during the session from a viewer to a sharer, and vice-versa, so that different application content can be shared to the session viewers. The session can be restricted to only one sharer so that the viewing clients view one sharer client at a time.

Signaling support for sharer switching in application sharing

Endpoints are enabled to facilitate desktop and/or application sharing in enhanced communication systems using Session Initiation Protocol (SIP) and Remote Desktop Protocol (RDP) protocols by tunneling RDP packets through an Interactive Connection Establishment (ICE) channel built-in within the Real-time Transport Protocol (RTP), thus allowing RDP sessions to traverse Network Address Translators (NATs) or firewalls.

Tunneling of remote desktop sessions through firewalls

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Redmond, WA, United States of America

Sundar Anantharaman