Verizon Patent and Licensing Inc.

Sumit Singh

Adithya Umakanth

Balagangadhara Thilak Adiboina

Sambasiva R Bhatta

Javier Martinez

Anurag Pant

Ganesh Narasimman

Pritesh Shah

Fariborz Ebrahimi

Pritam Bedse

Darshan Gupta

Walid Hassan

Jithesh C Parambath

Mukaram Aziz

Kannan Thillai Chidambaram

Hemachandran Babu

Kishore Bomma

Sridhar Musunuru

Williams Rajkumar

Swamynathan Kuppuswamy

A device may receive historical data and real-time data associated with a troubleshooting service, identify, using a machine learning model, an optimal resolution based on the historical data and the real-time data, and identify, using a graph analytics model, an optimal path of actions based on the optimal resolution. The machine learning model may be trained to identify one of the set of historical issues associated with the unresolved issue, and identify the optimal resolution based on one of the set of historical resolutions associated with the one of the set of historical issues. The graph analytics model may be trained to generate a set of paths of actions based on the historical data, and identify the optimal path based on respective numbers of actions associated with the set of paths. The device may identify optimal action based on the optimal path and the prior action.

Method and system for generating a dynamic sequence of actions

A computer device may include a processor configured to obtain key performance indicator (KPI) values for KPI parameters associated with at least one device and compute a set of historical statistical values for the obtained KPI values associated with the network device. The processor may be further configured to provide the KPI values and the computed set of historical statistical values to an anomaly detection model to identify potential anomalies; filter the identified potential anomalies based on a designated desirable behavior for a particular KPI parameter to identify at least one anomaly; and send an alert that includes information identifying the at least one anomaly to a management system or a repair system associated with the device. The computer device may further determine a root cause KPI parameter for the identified at least one anomaly and include information identifying the determined root cause KPI parameter in the alert.

System and method for anomaly detection with root cause identification

An approach is provided for utilizing role-based presentation interfaces. A role of a user among a plurality of roles is determined. The user is among a plurality of users that are grouped based on the roles. A presentation interface is populated with sales related information based on the determined role.

Method and apparatus for role-based presentation of information

A server is configured to receive an input file or table that includes a number of data elements, where the data elements include some sensitive data elements of different types; identify each of the different types of sensitive data elements; identify a subset of the sensitive data elements that corresponds to each of the different types of sensitive data elements; simultaneously perform data masking operations on the sensitive data elements to create masked sensitive data elements, where a separate one of the data masking operations is performed on each of the subsets of the sensitive data elements; generate an output file or table that includes the data elements from the input file or table, where the sensitive data elements, of the input file or table, are replaced with the masked sensitive data elements; and output or store the output file or table.

Data masking and unmasking of sensitive data

An approach is provided for managing session information across application boundaries. Session information is obtained of a first application. The session information is stored. The session information is provided to a second application, wherein the session information is particular to a user session and includes data to be persisted across boundaries of the first application and the second application.

Method and apparatus for managing session data across multiple applications

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Irving, TX, United States of America

Sumit Singh