T-mobile Usa, Inc.

T-mobile Innovations LLC

Sumeet Prakash

Hamza Hydri Syed

Sandeep Shankar Hari Krishnan

Charlie Ang

Prakasa R Bellam

Nitin Kumar

Frederick Andrew Lien

Anjani Deepthi Nandigam

Benjamin Phan

Nghia Nguyen

Methods and systems are disclosed for implementing a cellular network readiness check between a mobile originator and a mobile terminator for connecting calls and messages. A network communicates push notifications to a device and receives indications of a readiness of that device to participate in a testing scenario. Additionally, within the testing scenario, push notifications are used to communicate expectations of a test communication session to a mobile terminating device and to determine if test outcomes matched expectations.

Mobile terminating device readiness

An application code is executed to generate application web page code for an application web page. An application framework is invoked according to a script in the application code to support retrieval of feature codes from a Feature as a Service (FaaS) data store and content codes from a Content as a Service (CaaS) data store. A feature code of a feature is retrieved via a corresponding Representational State Transfer (REST)ful web service from the FaaS data store. The feature code is executed to generate feature presentation code that is incorporated into the application web page code. A content code is retrieved via a corresponding RESTful web service from the CaaS data store. The content code is executed to retrieve specific content for the feature from a content data store and incorporated with the feature presentation code. The application web page code is sent to a web browser for rendering.

Microservice-based dynamic content rendering

An application framework may be developed to support rendering of features on application web pages. Feature codes of features and associated content code that are developed as Representational State Transfer (REST)ful web services using a variety of different programming languages are received and stored in a Feature as a Service (FaaS) data store. The RESTful web services of the feature codes and the content codes are callable by the application server via the application framework. Content for populating the features are stored in a content data store. Application code is generated to provide application web page code for an application web page that includes one or more features. The application code is configured to cause the application server to access, via the application framework, a RESTful web service to obtain a feature code of a feature and access another RESTful web service to obtain specific content that populates the feature.

Microservice-based software development

Decreasing the time to resolution of trouble tickets and preemptively resolving potential network issues using a predictive customer care support framework communicatively coupled to a telecommunications service provider via a network is described. Techniques described herein include preprocessing ticket data associated with a trouble ticket corresponding to a subscriber using a decision engine that can implement a decision tree scheme to automatically identify appropriate data sources from which relevant data can be routed to the decision engine in a bundled format. The techniques further include detecting potential network issues not yet reported by subscribers using an analytical engine to identify a root cause for the potential network issues and implementing recommended solutions to reduce an influx of trouble tickets at a customer support terminal.

Framework for predictive customer care support

A system for monitoring embedded subscriber identity modules (eSIMs) is disclosed. The monitoring system provides visibility into the end-to-end performance of a mobile network operator (MNO) profile. The system controls a mobile device that is provisioned with a MNO profile and communicates with a subscription manager (SM) that produces and delivers the MNO profile. This system enables the monitoring of the interactions between the subscription manager and the eSIM and monitors the data preparation (SM-DP) and the secure routing (SM-SR) functionalities in the subscription manager.

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Issaquah, WA, United States of America

Sumeet Prakash